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Thread: FTP login not working for 1 account , Cpanel login work fine !!!

  1. #1
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    Default FTP login not working for 1 account , Cpanel login work fine !!!

    i have 1 account that the cpanel login is working fine , but ftp login not working , it give "530 Login incorrect" !!! is just for 1 account , i have tried to fallowing solution

    update the ftp service .
    froce updated all the cpanel services .
    Synchronize FTP Passwords.
    added new ftp user for this account .
    suspend/unsuspend the account .
    checked the file /etc/proftpd/(username).


    i have tried filezilla, cuteftp , ftp broiwser , via ssh login , but still ftp login is not working , cpanel does perfectly .

    the error log show just this two line
    Sep 2 16:38:58 server proftpd[7432]: xx.xx.xx.xx (::ffff:196.206.22.66[::ffff:196.206.22.66]) - FTP session opened.
    Sep 2 16:38:59 server proftpd[7432]: xx.xx.xx.xx (::ffff:196.206.22.66[::ffff:196.206.22.66]) - FTP session closed.

    like the ftp session is closed just for this user .!!!!! all the other account are working perfectly .

  2. #2
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    Default Re: FTP login not working for 1 account , Cpanel login work fine !!!

    Did you check /etc/ftpusers ?
    If the user is listed there, remove it, this should fix your issue.
    Marie - Co-Owner
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  3. #3
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    Default Re: FTP login not working for 1 account , Cpanel login work fine !!!

    Quote Originally Posted by yapluka View Post
    Did you check /etc/ftpusers ?
    If the user is listed there, remove it, this should fix your issue.
    Code:
    cat: /etc/ftpusers: No such file or directory

  4. #4
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    Default Re: FTP login not working for 1 account , Cpanel login work fine !!!

    Can you provide the FTP log from FileZilla for the account when you try to log into it?
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  5. #5
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    Default Re: FTP login not working for 1 account , Cpanel login work fine !!!

    the log is :

    Statut : Résolution de l'adresse de xxxxxx.com
    Statut : Connexion à xx.xx.xx.xx:21...
    Statut : Connexion établie, attente du message d'accueil...
    Réponse : 220 ProFTPD 1.3.3e Server (ProFTPD) [::ffff:xx.xx.xx.xx]
    Commande : USER XXXXX
    Réponse : 331 Password required for rawabett
    Commande : PASS *********
    Réponse : 530 Login incorrect.
    Erreur : Erreur critique
    Erreur : Impossible d'établir une connexion au serveur

  6. #6
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    Default Re: FTP login not working for 1 account , Cpanel login work fine !!!

    Did you try to suspend / unsuspend the account ?
    Also did you check that the account's encrypted password doesn't begin with "!!" in /etc/shadow ?
    Marie - Co-Owner
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  7. #7
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    Default Re: FTP login not working for 1 account , Cpanel login work fine !!!

    as my first post , suspend/unsuspend not resolving the case . the shadow file is ok ...

    note , the user can login to cpanel , but not to ftp !!!!

  8. #8
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    Default Re: FTP login not working for 1 account , Cpanel login work fine !!!

    Hello activa,

    At this point in time, please open up a ticket in WHM > Support Center > Contact cPanel or using the link in my signature. Please post the ticket number here upon submitting one.

    Thanks!
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  9. #9
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    Default Re: FTP login not working for 1 account , Cpanel login work fine !!!

    Ticket id is : 1860158

    thanks

  10. #10
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    Default Re: FTP login not working for 1 account , Cpanel login work fine !!!

    I had this happen oddly enough too. Something got corrupt I guess. in WHM I just changed the pw for that account, and then changed it back, and that fixed the problem for me.

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