FTP login not working for 1 account , Cpanel login work fine !!!

[activa]

i have 1 account that the cpanel login is working fine , but ftp login not working , it give "530 Login incorrect" !!! is just for 1 account , i have tried to fallowing solution

update the ftp service .
froce updated all the cpanel services .
Synchronize FTP Passwords.
added new ftp user for this account .
suspend/unsuspend the account .
checked the file /etc/proftpd/(username).


i have tried filezilla, cuteftp , ftp broiwser , via ssh login , but still ftp login is not working , cpanel does perfectly .

the error log show just this two line
Sep 2 16:38:58 server proftpd[7432]: xx.xx.xx.xx (::ffff:196.206.22.66[::ffff:196.206.22.66]) - FTP session opened.
Sep 2 16:38:59 server proftpd[7432]: xx.xx.xx.xx (::ffff:196.206.22.66[::ffff:196.206.22.66]) - FTP session closed.

like the ftp session is closed just for this user .!!!!! all the other account are working perfectly .

[yapluka]

Did you check /etc/ftpusers ?
If the user is listed there, remove it, this should fix your issue.

[activa]

Did you check /etc/ftpusers ?
If the user is listed there, remove it, this should fix your issue.

cat: /etc/ftpusers: No such file or directory

[cPanelTristan]

Can you provide the FTP log from FileZilla for the account when you try to log into it?

[activa]

the log is :

Statut : Résolution de l'adresse de xxxxxx.com
Statut : Connexion à xx.xx.xx.xx:21...
Statut : Connexion établie, attente du message d'accueil...
Réponse : 220 ProFTPD 1.3.3e Server (ProFTPD) [::ffff:xx.xx.xx.xx]
Commande : USER XXXXX
Réponse : 331 Password required for rawabett
Commande : PASS *********
Réponse : 530 Login incorrect.
Erreur : Erreur critique
Erreur : Impossible d'établir une connexion au serveur

[yapluka]

Did you try to suspend / unsuspend the account ?
Also did you check that the account's encrypted password doesn't begin with "!!" in /etc/shadow ?

[activa]

as my first post , suspend/unsuspend not resolving the case . the shadow file is ok ...

note , the user can login to cpanel , but not to ftp !!!!

[cPanelTristan]

Hello activa,

At this point in time, please open up a ticket in WHM > Support Center > Contact cPanel or using the link in my signature. Please post the ticket number here upon submitting one.

Thanks!

[activa]

Ticket id is : 1860158

thanks

[srpurdy]

I had this happen oddly enough too. Something got corrupt I guess. in WHM I just changed the pw for that account, and then changed it back, and that fixed the problem for me.