FTP password error

[Alexandre Duran]

Hi,

I have a problem with FTP (PUREFTP).
No user gets access through FTP.
All the users that I create now don't also get access through FTP.

The account is created, but every access FTP gives a error - it doesn't recognize the password.
The system not accepts any user's password (FTP only).

[DigitalN]

If you add an ftp account, you need to login using

$user@domain.com with the password ($user being the ftp user you added.) rather than just $user

Are you doing that?

Logs: /var/log/messages /var/log/xferlog will provide further insight if you are using the correct user name syntax as above.

[duranduran]

No, this is not a problem.
I am use $user alone (not $user@domain.com) in all others cpanel box and works fine.
I always use $use in this box (never $user@domain.com) and always works fine too.

All FTP passwords, for all users dont work.

Last /var/log/xferlog lines:

Mon Apr 18 14:43:16 2005 0 200.233.111.172 249 /home/lomphar/public_html/images/folder_hot.gif b _ i r lomphar ftp 1 * c
Mon Apr 18 14:43:19 2005 1 200.233.111.172 13123 /home/lomphar/public_html/images/websphere.gif b _ i r lomphar ftp 1 * c
Mon Apr 18 14:43:22 2005 1 200.233.111.172 5994 /home/lomphar/public_html/images/0001v.jpg b _ i r lomphar ftp 1 * c

The message error: (/etc/messages):

Apr 18 22:41:04 ns1 pure-ftpd: (?@200.217.103.72) [INFO] Logout.
Apr 18 22:41:04 ns1 pure-ftpd: (?@200.217.103.72) [INFO] New connection from 200.217.103.72
Apr 18 22:41:06 ns1 pure-ftpd: (?@200.217.103.72) [WARNING] Authentication failed for user [lx3serve]
Apr 18 22:41:11 ns1 pure-ftpd: (?@200.217.103.72) [INFO] Logout.
Apr 18 22:41:12 ns1 pure-ftpd: (?@200.217.103.72) [INFO] New connection from 200.217.103.72
Apr 18 22:41:12 ns1 pure-ftpd: (?@200.217.103.72) [WARNING] Authentication failed for user [lx3serve]

All passwords for all users in this server not work.
Before it is work 100%

[duranduran]

I am try to change to proftp, but dosent work :

Ftp Setup Script Version 6.0
Fetching version information from http://updates.cpanel.net/ftpinstall/version (STABLE)....Done
This is the proftpd 1.2.10tls installer release number 5 for platform redhat AS-3

Fetching Obsoletes list for channel: rhel-i386-es-3...

Fetching Obsoletes list for channel: rhel-i386-es-3-extras...

Fetching rpm headers...

Name Version Rel
----------------------------------------------------------


The following packages you requested are already updated:
db4-devel
pam-devel
openssl096b
openssl
openssl-devel
gcc
glibc-devel
compat-db
zlib-devel
rpm-build
Resetting proftpd to cPanel Defaults and Installing the Latest Version
Failed to download http://diff.cpanel.net/ftpinstall/pr...winit.i386.rpm .. using source instead

Fetching Obsoletes list for channel: rhel-i386-es-3...

Fetching Obsoletes list for channel: rhel-i386-es-3-extras...

Fetching rpm headers...

Name Version Rel
----------------------------------------------------------


The following packages you requested were not found:
db-devel
db1-devel
ndbm-devel

The following packages you requested are already updated:
rpm
rpm-build
gdbm-devel
compat-db
Building RPM....Done
Failed to download http://diff.cpanel.net/ftpinstall/pr...ewinit.src.rpm at /scripts/ftpup line 255.

[duranduran]

Any one ?
This is a realy misterius problem.

[DigitalN]

Try reinstalling pure-ftpd if its not currently installed, make sure that it's running and then try

# /scripts/ftpupdate

Let us know how that goes.

[jhendrickson]

After switching to pureftp no users are able to authenticate using $user@$domain.com
or any combination thereof.

I have force updated pureftp. I have synched ftp password database. Still no joy. This affects newly created users or previous users.
error 530

[cpanelben]

Is pure-authd running?

The ps ax output for it should look like:

18655 ? S 0:00 /usr/sbin/pure-authd -s /var/run/ftpd.sock -r /usr/sbin/pureauth

[jhendrickson]

Yes pure authd is running.

Thanks for the idea, I should have mentioned I already checked that.

root 1942 0.0 0.0 6680 972 ? S 17:12 0:00 /usr/sbin/pure-authd -s /var/run/ftpd.sock -r /usr/sbin/pureauth


Any other ideas? I'm up for anything at this point.

[randomuser]

I too am seeing this behavior now. It was working fine before, now we have a few tickets with users stating they cannot login. We've been having them log in as username@domain.com, which has been working great. It is strange that logging in as just "username" stopped working out of nowhere. Perhaps there was an update last night I am not familiar with, but as far as I know, nothing has been changed. Either way, it would be nice to know what needs to be changed to have the users simply log in with their usernames. Surely this is a configuration option somewhere, I would think. I'm going to keep researching this issue, and if I can find the cause and/or solution I will update this post with the info.

[jhendrickson]

I have with the help of nickn from cpanel figured out what happened during my last upcp to break pure-ftd




In both /etc/passwd and /etc/shadow there are duplicate entries. The entries in /etc/passwd with a shell of noshell and the entries in etc shadow with just :!!! and a few characters are both erroneous and pureftpd is using them instead of the real hash which is also listed in the file.

Just do

cp /etc/passwd /etc/pass.old
cp /etc/shadow /etc/shad.old

then do sort /etc/shadow | less

you will then see the dupe entries remove the ones with :!! UNLESS they are for a system daemon!

Then in /etc/password delete the lines ending in noshell instead of ending in jailshell, UNLESS they are for a system daemon.

Problem is then fixed.

I want to say thankyou to everyone that responded thank you chirpy and nickn especially!


Hope I can contribute in the future.


-james

[randomuser]

Thanks for posting what fixed your problem. It's sure to help someone out. Unfortunately, (well, fortunately actually), my passwd and shadow files look fine, and don't contain any duplicate or erroneous information. Still trying to figure this one out. An upgrade to 10.6 didn't help either.

[dev32]

Hey! This is strange ...
I just had a fresh OS + cpanel install and one thinks it would be trouble free (Exim problems on my previous one ++) but NO! FTP (pure-ftpd) does not work! Ok you do an update just to find out that didn't make a difference .

Well...thanks to the users of the forums @cpanel.net I've managed to fix it (or at least I'd like to think I did) my FTP problem.

I've launched my WinSCP3 (Great SFTP prog. BTW) and removed the last ':::' from /etc/shadow , saved the file and then logged in to normal FTP ..hey Bingooo! Now works!

Special thanks to 'jhendrikson' for posting a fix ...

--------------------------------------------------
WHM 10.6.0 cPanel 10.6.0-R16
Trustix 2.2 i686 - WHM X v3.1.0
--------------------------------------------------

[mikesouth]

Apparently the geniuses at cpanel did an update that doesnt work...the all started after a cpanel automatic update

Im having the same problem...

[dev32]

Apparently the geniuses at cpanel did an update that doesnt work...the all started after a cpanel automatic update

Im having the same problem...

Mike, try that and see if it works for you.
In my case the last 6 chars on last line of /etc/shadow was :::::: remove 3 x ':'
so they look like the other lines there (most have ::: at the end)
Backup the file 1st.