FTP password for user is not defined.

[Diego.Vieira]

When I try to run "/scripts/cpbackup --force" to test the backup, I got the following:

root@127.0.0.1 [~]# /scripts/cpbackup --force
[cpbackup] FTP password for diego is not defined.
[2011-07-26 10:35:08 -0400] warn [cpbackup] Could not write to /var/cpanel/notifications/cpbackup at /usr/local/cpanel/Cpanel/Notify.pm line 134
        Cpanel::Notify::_checkstatusinterval('app', 'cpbackup', 'status', 'FTP password for diego is not defined.', 'interval', 86400) called at /usr/local/cpanel/Cpanel/Notify.pm line 30
        Cpanel::Notify::notification('application', 'cpbackup', 'status', 'FTP password for diego is not defined.', 'priority', 2, 'interval', 86400, 'subject', 'FTP password for diego is not defined.', 'message', 'The exact error was: ', 'msgtype', '') called at /scripts/cpbackup line 863
        main::exit_stderr_log_and_notify('FTP password for diego is not defined.', 'FTP password for diego is not defined.') called at /scripts/cpbackup line 320
warn [cpbackup] Could not write to /var/cpanel/notifications/cpbackup
[2011-07-26 10:35:08 -0400] info [cpbackup] FTP password for diego is not defined.
info [cpbackup] FTP password for diego is not defined.

[Infopro]

You can use this link to do a basic test on the FTP server with your FTP users login details:
Gene6 FTP Server ™ - Online FTP Test

Silly question time: Were all details filled in properly in Configure Backup options? I have just setup a remote backup to test here and it is running as expected.

[Diego.Vieira]

Actually, the ftp details are working fine.
The thing is that the backup that was done last night, made 0kb files on the host.

And, yes, the details are setup correctly on WHM.

Thank you!

[Infopro]

Well, the backup did not complete properly it seems. The FTP user could not login.

You might try resetting the password and save in the config, and give it another go. If that pass isn't saving properly you might want to click the link at top of forums titled Bugs and put in a ticket.

[Diego.Vieira]

How do I manually edit the config and set the ftp password?
Thank you!

[Infopro]

WHM > Backup > Configure Backup, FTP Backup Password (Remote FTP Backup Only)

[cPanelTristan]

I wouldn't necessarily recommend editing it, but /etc/cpbackup.conf.shadow file has this entry for the password in it:

BACKUPFTPPASS passwordhere

Where passwordhere is the FTP password. Also, please check the permissions and mutability options on that file:

lsattr /etc/cpbackup.conf.shadow && ls -lah /etc/cpbackup.conf.shadow

You should get a return such as the following:

------------- /etc/cpbackup.conf.shadow
-rw------- 1 root root 24 Jul 26 10:00 /etc/cpbackup.conf.shadow

[Diego.Vieira]

Great, everything is good now!!
Thanks a lot