Getting Fast Support for Cpanel - 2

[imagic]

For background, please see:
Getting Fast Support for Cpanel

[imagic]

Hey, how come there have been 30 views of this poll and only 6 people have voted?

Speak up people, it's an anonymous poll!

[imagic]

I should clarify this poll question. The $19.95 - $49.95 would be a monthly fee and it would also include an exhaustive searchable faq system that is added to daily.

[dgbaker]

I voted

[imagic]

Thank you David!

Now we're up to 60 views and a whopping 12 votes. Am I gonna have to start knocking on doors?

[SoftmegUK]

hehe... 50/50 split now lol

[masood]

If I pay triple the amount because I host cpanel at a reliable data center, why should I pay even a cent for FAST LIVE support?

May be those down-the-drain data centers offering $14.96/month cpanel SHOULD pay something to get even basic ticket support.

My 2 cents

[imagic]

Originally posted by masood
If I pay triple the amount because I host cpanel at a reliable data center, why should I pay even a cent for FAST LIVE support?

You're right, if your data center is handling support well for you, then you don't need to worry about it.

So can I ask you if they would fix a couple of issues we recently had with our server:

1) Our server kept going down and in addition the only client we have using osCommerce couldn't make his credit card processing work. We finally figured out that we needed to recompile apache with curl and this fixed it.

2) Clients can set up a second ftp username/password pair but when they try to ftp in with it, it doesn't work.

Is this the kind of thing your data center will figure out and fix for you?

And please let us know who they are.

Thanks!

[PWSowner]

My data center would fix those. They say if we have any problem with cpanel, we are to let them handle it. It's part of their service, and they have technicians who know what they are doing. My data center is VO.

I still voted that I would pay for extra support though, because VO does a great job of handling cpanel problems, but it's not their job to just answer questions about cpanel for my own learning. I would pay for the outside assistance because I would then be able to learn more. My goal is to learn so much about cpanel and servers that in time, I can handle pretty much anything that VO handles.

That's why my avatar said "technician in training" before, and now says "learning the ropes". I'm the type of person who wants to know everything about anything I enjoy, and running a server is fun.

I just wish I wasn't getting so old. I'm definately learning slower now than I once did.

[bmcpanel]

It's not a contest. An optimist would say that at least there are people willing to pay for support. Go get em!

[techark]

I voted no. As I said in the other thread I am already paying a nice monthly fee for cpanel on a bunch of servers. Why would I want to an addtional $50.00 a month for support fee. Support is supposed to be included in the price I am paying already.

If I have to pay adddtional money each month to get support it is time to get another control panel.

[PWSowner]

We're not talking about paying cpanel for support.

[imagic]

Originally posted by baileysemt
It is rare that a ticket doesn't have a response asking for data already provided, asking questions about things that would have been seen with a simple login (even provided file paths, etc.), suggesting fixes that we told them had already been tried, or telling us to try something that is clearly 150% unrelated to the issue.

baileysemt,

I couldn't agree with you more! Which is exactly why there is a proposal on the table for a 3rd party company to offer cpanel support, a business who's revenue would be derived from giving support, not providing software.

You have made the case for why such a thing is needed and desirable. Want to change your vote?

[dgbaker]

Everything in this post so far has made sense. And your right the only people that can truely support cPanel the best is the cPanel team themselves.

Especially since so much of cPanel is encoded, noone outside of cPanel can correct certain issues.

But there is another part as well.

What about all of things that cPanel gives that they say the don't support?

See this thread http://forums.cpanel.net/showthread....&threadid=9269

That is a list of current things available from cPanel layer1 that are Unsupported by cPanel.

Just thoughts.

[techark]

Common sense would tell you not to use those and if you do, you are on your own as far as support goes..