Getting Fast Support for Cpanel

[imagic]

Hi,

I see a lot of posts in the forum about using the support form in the whm and not getting fast (or any) answers or problems posted that don't get any responses.

Does anybody offer really good, knowledgable and fast support for Cpanel? I'm willing to pay for this on a recurring monthly basis, but does it exist?

I've asked our NOC questions about Cpanel and it seems we are more knowledgable about it than they are even though we are just starting out.

I'm not looking to move to another NOC, I'm just looking for a source of non-denominational (so to speak :-) technical support for Cpanel. And I'm not talking about support to our hosting clients, but to us as the hosting company.

Please let me know if you do this or know somebody who does.

If this isn't available, I have a question for all you hosting company Cpanel users. Would this be something of interest to you? If it existed, would you be willing to pay a monthly fee for it?
Let me know, maybe we could start an offshoot business that could work very closely with Nick. Nick, any thoughts?

I think Cpanel is an awesome interface and application and I'd like to see it really flourish!

Thanks for your input.

[dgbaker]

We offer payed support for cpanel hosts, hourly, flat fee and negotiable rates. We currently do this for about 8 different cpanel hosts

We work with each client to come to a suitable situation.

You can check us at
http://www.dgbaker.com

[sexy_guy]

Originally posted by dgbaker
We offer payed support for cpanel hosts, hourly, flat fee and negotiable rates. We currently do this for about 8 different cpanel hosts

We work with each client to come to a suitable situation.

You can check us at
http://www.dgbaker.com

[dgbaker]

Originally posted by sexy_guy

And what does that mean?

[imagic]

Yes, I'm interested too, sexy_guy. What did that mean?

Do you know of someone who does cpanel support?

[hostcp3]

Some good stuff going on here

http://forum.rackshack.net/index.php?


go to the cpanel section.

[bmcpanel]

Originally posted by dgbaker
We offer payed support for cpanel hosts, hourly, flat fee and negotiable rates. We currently do this for about 8 different cpanel hosts

We work with each client to come to a suitable situation.

You can check us at
http://www.dgbaker.com

You know, that is an excellent idea. I have also run into time issues getting support. I don't really blame DarkOrb (I do blame my NOC though). I am sure there are many CPanel users who will be willing to pay for competent and TIMELY assistance with Cpanel.

Good idea!

[dgbaker]

Thanks bmcpanel;

We also do major stuff as well, for companies with server farms we can do the day-to-day support as well.

[bmcpanel]

Originally posted by dgbaker
Thanks bmcpanel;

We also do major stuff as well, for companies with server farms we can do the day-to-day support as well.

As long as you can deliver good and competent service, I think you may have a good little niche with the CPanel support thing. If I were you, I would be sure to advertise about it as this is the first I have heard of anyone supporting Cpanel outside of the NOCs and DarkOrb. I've bookmarked your URL just in case I ever need your assistance.

[PWSowner]

I've bookmarked your site as well. It will be nice doing business with someone living so close.

Where I lease my server, great cpanel support is included, but sometimes It's good to have an outside source of assistance.

[dgbaker]

Thanks and I look forward to it.

We also will provide a reference as well.

David
http://www.dgbaker.com

[imagic]

To: squirrel
Who did you lease your server from that is giving you great cpanel support?

To: dgbaker
Hey, this is turning out to be quite a good thread for you in terms of getting potential new business. Do I get a commission? :-)
It looks like you're the only company doing this or at least the only one reading the forums (which in my book is paramount to being able to provide good support).

[sexy_guy]

Originally posted by dgbaker
Thanks and I look forward to it.

We also will provide a reference as well.

David
http://www.dgbaker.com

My was in response to support. I just didnt know you supported it. Great!

[dgbaker]

Originally posted by imagic
To: squirrel
Who did you lease your server from that is giving you great cpanel support?

To: dgbaker
Hey, this is turning out to be quite a good thread for you in terms of getting potential new business. Do I get a commission? :-)
It looks like you're the only company doing this or at least the only one reading the forums (which in my book is paramount to being able to provide good support).

We may be able to come to some sort of arrangement.

[dgbaker]

Originally posted by sexy_guy
My was in response to support. I just didnt know you supported it. Great!

I have not put together an "official" "we support cpanel" webpage yet. And currently I need to redo my main Consulting site.

Our support though is not just "cPanel" but it is helping with RH servers with cPanel loaded on them as well.

We do not try to say we know everything as well. What we do is also do the research searching many do not have time for or are not exactly sure what they are really looking for.

I am currently speaking with some of the people I do support for to get at least a few references if asked.

I will admit though that if response and requests become to be a huge amount we will be looking for support staff, and we would work with them to pay on a per case basis or such. Not sure on that part yet though.

Regards

David
D.G. Baker Consulting.
http://www.dgbaker.com

For support needs!