HELP: Accounts in /home and in "Modify Accounts" but not listing in "List Accounts&am

[Roberto]

Alot of our accounts are listed in mofiy accounts and in /home but when we click "List Accounts" many of them aren't showing. Why is this or where does the List Account function call from?

Also the accounts not listed in the "List Accounts" function don't appear in httpd.conf either.

Thanks for the help in advance!

[Roberto]

This is a very urgent matter and anyone who can offer me helpful advice I wouldn't mind giving $10-50$ to via paypal or cc.

cPanel.net Support Ticket Number:

[HollyRidge]

Seeing the same thing on on our our servers. What I have found so far is that the site info is missing from the httpd.conf file.

cPanel.net Support Ticket Number:

[Roberto]

Yep,

we solved the problem by manually re-adding all effected accounts.

Rob

cPanel.net Support Ticket Number:

[Ben]

The last time that happened to us, we just ran upcp again and that seemed to fix it.

cPanel.net Support Ticket Number:

[abused1]

We had this problem a month ago on a server it caused a week + of headache while we waiting for clients to come to us saying their site was missing.


We just now had it on another server. UPCP did not work, and this is turning into an epidemic. Does anyone know of a working fix?

cPanel.net Support Ticket Number: 36551

[Roberto]

In the worst case, which is what happened to us, you will have to rebuild the entire httpd.conf file by deleting and then re-adding the accounts in WHM. Just make backups of all the user folders before you delete them and then restore form the backups.

[SuperBaby]

Originally posted by Roberto
In the worst case, which is what happened to us, you will have to rebuild the entire httpd.conf file by deleting and then re-adding the accounts in WHM. Just make backups of all the user folders before you delete them and then restore form the backups.

You are RIGHT! The problem appears after you have renamed the domain of an account. WHM doesn't really rename the domain. Instead, it created another DNS zone and left many things unchanged. The best way to solve this problem is to re-establish the account with the new domain.

If there is anything that needs to be updated/corrected in WHM, in my opinion, this should be on top of the list.

[abused1]

I think I figured out the cause of this happening.

NEVER allow a reseller to change his username on the main reseller account. If the bug strikes not only will his account get screwed up but many entrys out of the httpd.conf will dissapear.

This is the email from our reseller client who's account has disapeared from the list accounts, but still shows up in modify an account. ....

"More information if it's helpful:
I signed up using the domain stroker-kits.com, with the login name of Webpromo.
Then created an account using domain, "OPTIMIZE-PROMOTE-WEB-SITES.COM".
Then realized that I needed to have the latter be the main domain on the account, not stroker-kits.
So that's when I sent the email asking Support to switch them.
Before they were switched, I believe I created an account for Healthy-blended-families.com, account name would have been stephero.

I received an email in reply from Support saying the switch was complete.
Then, I deleted stroker-kits.com (ID=stroker ) in order to replace it with strokerheaven.com.
As soon as I deleted stroker-kits.com, I was unable to log into my Host Manager and Cpanel pages. "

What we've noticed is that on both servers it happened on only one reseller account was screwed up, and many clients for all of the resellers. Anyone else that has had this problem please let us know if you have resellers on the server, and if you did if you've done reseller main username changes.

[abused1]

Well this just happened again on another server. We guestimate 200 entrys deleted from the httpdconfig

Anything cpanel?

[rabid_nerd]

Only now mine has locked out any access at the server level (ded server)

[rabid_nerd]

Originally posted by rabid_nerd
Only now mine has locked out any access at the server level (ded server)

Ahh, after this nightmare night and getting root added back in, upgrading to RELEASE 10 fixed all the accounts!!

Hallelujiah!

[SuperBaby]

Anybody knows which are the files to be manually edited if I want to rename the domain (instead of deleting and re-establish the domain)?

[abused1]

This has happened on another reseller server just now. This is the 4t reseller box of ours it has happened to.

300+ entrys deleted out of the 600.

Is anyone working on this issue? Hello?

[Roberto]

What caused it to heppen?