[HELP] - Howto renew an SSL

[zubair1]

Hello,

I searched around this and some other forums for some helpful topics regarding my issue but nothing has been useful in my situation yet.

so i am now posting it out here myself in hope that someone might be able to lend me a hand.

recently, one of our clients has asked us to renew his certificate, we didn't have any trouble last year when we installed a new certificate - but i am completely lost now when i'm trying to renew that certificate.

The client's certificate provider is Starfield Technology - the client has sended me 2 files compressed in a zip, one file called sf_bundle.crt and the other sitename.com.crt.

First off all can somebody please confirm me if those are all the files / information i need to renew the certificate?

I am trying to renew the certificate using the WHM Panel, but in that section it also ask for a .KEY file? is my suppose to provide me with some key or .key file too? because hasn't done that.

Currently when i try to renew the certificate i use the old .key file it has but when i submit it i get a modulus error saying the key is not matching or something like that

Please any help would be greatly appreciated.

Thank you,
Regards

[cPanelDon]

If the client purchased the SSL certificate, they likely also know where the RSA private KEY file is too (or at least where they obtained it from); it is possible that if they used cPanel to generate the new KEY that it should be located in their home directory within a sub-directory named "ssl".

I would look in the following path for possible KEY files that might match:

/home/username/ssl/private/

Likewise, you may find CRT and CSR data in the following path:

/home/username/ssl/certs/

[zubair1]

If the client purchased the SSL certificate, they likely also know where the RSA private KEY file is too (or at least where they obtained it from); it is possible that if they used cPanel to generate the new KEY that it should be located in their home directory within a sub-directory named "ssl".

I would look in the following path for possible KEY files that might match:

/home/username/ssl/private/

Likewise, you may find CRT and CSR data in the following path:

/home/username/ssl/certs/

Post Edited

Sorry, Nevermind, i tried this before you said but it didn't work, but now it did after a while

Thank you so much for your help Donald, sir. i greatly appreciate you took me to the right path

Thank you,
Kind Regards