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Thread: Horde Address Book Error

  1. #1
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    Question Horde Address Book Error

    I can't figure out why I can't post address's in the address book... I use Horde Email setup by Cpanel. When I submit to add an address entry I get the following error:

    There was an error adding this object. Contact your system administrator for further help.

    Can anyone help?

    Thanks!!
    JP

    cPanel.net Support Ticket Number:

  2. #2
    Registered Member cPanel Partner NOC Badge
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    Default

    We are experencing the same problem, have opened a ticket (ticket # 19558)

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  3. #3
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    Default ticket?

    Sorry.. I way new here. Where do you post tickets and how do you view them.

    Thanks,
    JP

    cPanel.net Support Ticket Number:

  4. #4
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    Default

    http://www.cpanel.net under support there is a option for opening up support tickets.

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  5. #5
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    Default weird?

    I don't see anything about support tickets.... i see a place for bugs... is that what you are referring to?

    Excuse my ignorance.

    JP

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  6. #6
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    Default

    Support Request Form link.

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  7. #7
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    Default anyone?

    anyone heard anything new about this??

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  8. #8
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    Default horde problems!

    I am having the same problem. Can't create an contact in the address book. At one time it worked, then it just stopped. Maybe from a Cpanel upgrade????

    cPanel.net Support Ticket Number:

  9. #9
    Registered Member cPanel Partner NOC Badge
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    Stuff has a tendancy of breaking on upgrades, open a ticket, only effective way to get this resolved

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  10. #10
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    Default Thanks a bunch

    Thanks for the response. I did create a trouble ticket and awaiting for a response.

    Tim

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  11. #11
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    DataCenter Provider

    Default UPDATE

    I just ran into this issue and hoping someone already knows th fix. Thanks in advance!

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  12. #12
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    Default

    jdarow,

    CPanel was able to fix this issue. A guy named Darren actually was able to fix it. I asked Darrent what when wrong, and he wrote:


    "Apparently on a handful of servers the tubra.
    objects table is getting dropped, however our
    ;developers have yet to find out why. It's&nb
    sp;only happened on about 4 servers (that&nb
    sp;we know of) out of thousands so they
    haven't had much luck in reproducing it. If&n
    bsp;it comes back let us know."


    Thanks,
    Darren

    cPanel.net Support Ticket Number:

  13. #13
    nat
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    To correct the problem with the Horde address book not working correctly, you will need to SSH into your server as root, and type "mysql" to get a mysql prompt. Enter the following queries, and your problem should be fixed:

    CREATE TABLE horde.turba_objects (object_id varchar(32) PRIMARY KEY,owner_id varchar(255),object_name varchar(255),object_alias varchar(32),object_email varchar(255),object_homeAddress varchar(255),object_workAddress varchar(255),object_homePhone varchar(25),object_workPhone varchar(25),object_cellPhone varchar(25),object_fax varchar(25),object_title varchar(32), object_company varchar(32),object_notes text); insert into mysql.tables_priv values("%","horde","horde","turba_objects","root@localhost",now()+0,"Select,Insert,Update,Delete",""); flush privileges;

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  14. #14
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    Default

    Has anyone else tried this?
    Did it work for you?
    Just want to make sure before we jump into that.

    cPanel.net Support Ticket Number:
    After all is said and done, a lot more will be said than done.

  15. #15
    nat
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    Default

    Worked for me, but I guess you mean anyone other than me. Think I might be trying to screw up your machine? The above instructions came directly from cpanel support. If you open a cpanel ticket, you will probably get a reply that has those instructions in it pretty quickly. My e-mail I received from them seemed to be a template. I figured I would post the instructions on the forum so that anybody having the same problem would not have to bug cpanel about it and then wait for a response.

    All of the above can be copied and then paste on one line at the mysql command prompt.
    Last edited by nat; 09-18-2003 at 01:20 AM.

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