Thanks for replying, Chirpy. Actually, I didn't create a new MX record - I left those as they were because the client wished to have them continue to point at their server. They use NetSol to manage their DNS - we're not handling that on our server. The problem seems to have been a propagation issue, as it's all working fine now. For some reason it just took quite a bit longer for the domain to resolve without the www.
I think I'm spoiled - it's been ages since I've used anything but the cPanel interface for DNS - So, for the benefit of those who may need to use NetSol's DNS manager, they separate DNS management into three different control panels: IP Address/A Records, Mail Servers/MS Records, and Host Aliases/CNAME.
A records for this domain appear as:
www.theirdomain.com xx.xxx.xxx.xxx (IP on our server)
@ (None).theirdomain.com xx.xxx.xxx.xxx (IP on our server)
* (All Others).theirdomain.com xx.xxx.xxx.xxx (IP on our server)
mail.theirdomain.com xx.xxx.xxx.xxx (IP on their server) - did not edit
MX records are listed in rank order (did not edit - as client set it up years ago):
mail.theirdomain.com (20) xx.xxx.xxx.xxx (IP on their server)
NS3.anotherserver.com (10) xx.xxx.xxx.xxx (secondary MX records - 3rd IP on 3rd server)
CNAME: (did not edit)
none
Thanks again for replying, Chirpy.
KMK



LinkBack URL
About LinkBacks
Reply With Quote




