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  1. #1
    Member
    Join Date
    Sep 2007
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    29

    Default How to fix package menu

    Hi,

    I got problem about package on WHM/Cpanel.

    The package menu show blank.

    How to fix package menu ?

    My server detail:

    WHM 11.28.87
    CENTOS 5.6 i686 virtuozzo on server


    How to fix package menu-webhost-manager-server_1306756704698.png

  2. #2
    Member LiNUxG0d's Avatar
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    Jun 2003
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    Gatineau, Quebec, Canada
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    Default Re: How to fix package menu

    Hi,

    Are you logged in as 'root'? Perhaps you're a reseller and the packages aren't global?

    If you're a "reseller" then it's possible that you may need to log in as root and edit the reseller privileges and check this:

    -=-=-
    Allow the reseller to use all global packages (global packages are any packages without a "_" in them)
    -=-=-

    Remember that if the package has a "_" in it, it can't be viewed by other resellers.

    Warmest regards,
    http://www.okteck.com/
    The best web hosting, reseller hosting and dedicated server packages!

  3. #3
    Member
    Join Date
    Sep 2007
    Posts
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    Default Re: How to fix package menu

    Quote Originally Posted by LiNUxG0d View Post
    Hi,

    Are you logged in as 'root'? Perhaps you're a reseller and the packages aren't global?

    If you're a "reseller" then it's possible that you may need to log in as root and edit the reseller privileges and check this:

    -=-=-
    Allow the reseller to use all global packages (global packages are any packages without a "_" in them)
    -=-=-

    Remember that if the package has a "_" in it, it can't be viewed by other resellers.

    Warmest regards,
    Thx for your reply.

    But I'm root not reseller.

    Another server node is working fine, but once server is still got problem.

    I need command line to fix this issue problem.

    Thanks

  4. #4
    cPanel Product Evangelist Infopro's Avatar
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    May 2003
    Location
    Pennsylvania
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    7,894
    cPanel/Enkompass Access Level

    Root Administrator

    Default Re: How to fix package menu

    Packages should exist here:
    /var/cpanel/packages/

    And Features here:
    /var/cpanel/features/

  5. #5
    Member LiNUxG0d's Avatar
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    Location
    Gatineau, Quebec, Canada
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    Default Re: How to fix package menu

    As mentioned by "Infopro"... if you go ahead and run a "ls -la" on the above folders, you should see the packages in there. If they aren't there, you'll need to re-create or copy from another server.

    Regards,
    http://www.okteck.com/
    The best web hosting, reseller hosting and dedicated server packages!

  6. #6
    Member
    Join Date
    Sep 2007
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    29

    Default Re: How to fix package menu

    Quote Originally Posted by Infopro View Post
    Packages should exist here:
    /var/cpanel/packages/

    And Features here:
    /var/cpanel/features/
    Thx for your reply.

    I go to the package path, It's show blank package.

    I must add new manual package again.

    Can't restore package, I don't know why I got this issue.

  7. #7
    cPanel Staff cPanelTristan's Avatar
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    Root Administrator

    Default Re: How to fix package menu

    If both machines should have the same packages, you could just copy the packages from the one machine to the other:

    Code:
    scp -pr /var/cpanel/packages/* root@servermissingpackages:/var/cpanel/packages/
    Replace servermissingpackages with the name of the server that doesn't have the packages listed.
    cPResources: Support Options | More Support Options | Forums Search | cPanel.net Site Search | Mailing Lists(Alt) | Docs
    -- Tristan, Forums Technical Analyst, cPanel Tech Support

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