How to recover deleted DNS zone?

[kaito]

Hi,

While playing with WHM, I made a mistake and
happened to delete the DNS zone for one of my domains.

So I tried to "Add a DNS zone" for the deleted domain
only to get an error message, saying,
"Sorry, a DNS entry for [the_domain.com] already exists,
please delete it first".

Next I also tried "Account Creation" for the deleted domain,
only to get another error message, saying,
"Ouch, sorry that username is taken. Check /etc/passwd" and
"Sorry, a DNS entry for [the_domain.com] already exists,
please delete it first (from all servers in the dns cluster)".

So, it appears that the deleted DNS record has not completely
gone but still stays somewhere in the server.
But it is never seen in the "List Accounts".

How can I retrieve it or completely erase it?
I would very much appreciate for some instruction.

[chirpy]

If it's just the DNS zone you want to recreate, make sure that there's no zone file for the domain in /var/named/ and remove it if it is in there. Also, check /etc/named.conf for an entry for the domain and if it is in there, delete it too.

[Stefaans]

If you want to restore the zone file from your Cpanel backup, look in /your_backup_directory/cpbackup/daily/dirs/_var_named.

[kaito]

Dear Chirpy and Stefaans,

Thank you very much for the trenchant instructions.

But I cannot figure out where /var/named/ or /your_backup_directory/cpbackup/daily/dirs/_var_named space is located.
Perhaps, as a reseller, I may not be able to reach that space. Is this right?

BTW,
I have been aching for some days, for not being able to find and edit the DNS zone file for my master domain.
The return message says, "DNS zone for that domain already exists... delete it first."

So, in this case also, may I remove the zone file for the master domain and start it all over?
Or is it that a reseller is not allowed to access the zone file of his master domain?

[chirpy]

As a reseller there's nothing you can do to fix that, you'll have to contact your web hosting provider and have them fix it.

[kaito]

Thank you again, Chirpy.

Just for my better, clearer, understanding:

Is it generally true that, for a reseller, access to the DNS zone of the master domain is not available while he can access other DNS zone files of the slave domains?

[chirpy]

I'm afraid I don't play much with the reseller features. Your host might be able to better answer your question.

[AndyReed]

So I tried to "Add a DNS zone" for the deleted domain
only to get an error message, saying,
"Sorry, a DNS entry for [the_domain.com] already exists,
please delete it first".

Although the system returned that error, you should have entered the domain name in the field and deleted its DNS zone. Then you could have created the DNS zone again.

Next I also tried "Account Creation" for the deleted domain,
only to get another error message, saying,
"Ouch, sorry that username is taken. Check /etc/passwd" and
"Sorry, a DNS entry for [the_domain.com] already exists,
please delete it first (from all servers in the dns cluster)".

In this case, contact your hosting provider and ask them to clear the named.conf, /etc/passwd, /etc/userdomains, and /etc/shadow from any thing related to that domain.

So, it appears that the deleted DNS record has not completely
gone but still stays somewhere in the server.
But it is never seen in the "List Accounts".

Yes, the system failed to remove the entries of the doamin name in question from the system files.

Good luck!

[kaito]

Dear AndyReed,
Thank you very much.
Your step-by-step comment helps me look these things
more clearly and with more confidence.

[guilliam]

im having the same issue..

i dont know where to enter the SSH via the main account.. i still have to enter the created account to access the ssh.

1. where and how from the WHM can i enter the ssh/shell console?

- g

[serversphere]

Do you mean from the main WHM account or from a reseller account? I don't believe you can SSH in from the main WHM account. Unless of course, you are using an SSH client outside of WHM...

[guilliam]

Do you mean from the main WHM account or from a reseller account? I don't believe you can SSH in from the main WHM account. Unless of course, you are using an SSH client outside of WHM...

okay got that noted. thats exactly my question.. i thought others has a "button" right on their WHM's in which i cant find on the servers im administering. ehheeh.

so really have to login to an account to use the openSSH or use an external ssh right? sorry to RECONFIRM.

- g