How to use this feature ?? Restore a Full Backup/cpmove file

[ameroo]

Can Anyone help me how to use this feature ??
I compressed a web site using Backup>>Full Backups Generate/Download a Full Backup>>Remote FTP Server ..

and i created an account in my server and i got the file transferred to my server under /home/user/xxx.tar.gz

i Copied the file to /home >>>>>>>> /home/xxx.tar.gz as the information says ... when i clicked in my WHM on Restore a Full Backup/cpmove file i got the file name under "Possible cpmove archives found: "

and i put the username after "Enter the username for the account you wish to restore:" for the folder i wanted to restore the account to .. but the resule was the i got the file /home/xxx.tar.gz deleted and nothing in the folder ???

So please anyone can explain to me how to use this feature???

[Etheral]

hrmm well first off have you tryed the "transfer" account feature? that can help greatly... otherwize im going to try and recreate what you did.. lol thought id post something to let you know someone is paying attenchen... lol

[ameroo]

dear all,

I copied the account using this feature "Copy an account from another server with account password"
after that i got file like this "cpmove-dlo3hc.tar.gz" under the /home
and when i tried to use " Restore a Full Backup/cpmove file "

I got the below message ...

Searching /home....
Found cpmove-dlo3hc.tar.gz !
Moving Packge to /home/cprestore/cpmove-dlo3hc.tar.gz
Extracting tarball....Done
Extracting Domain....Done
Sorry, the copy failed. Unable to find the cpanel user file

Please help me to solve this problem
...

Regards,

[CooLMaN]

dear all,

I copied the account using this feature "Copy an account from another server with account password"
after that i got file like this "cpmove-dlo3hc.tar.gz" under the /home
and when i tried to use " Restore a Full Backup/cpmove file "

I got the below message ...

Searching /home....
Found cpmove-dlo3hc.tar.gz !
Moving Packge to /home/cprestore/cpmove-dlo3hc.tar.gz
Extracting tarball....Done
Extracting Domain....Done
Sorry, the copy failed. Unable to find the cpanel user file

Please help me to solve this problem
...

Regards,

Same problem here! please advise.

Running latest stable version (9.9.9).


Best regards,
Gil.

[kran]

I,m running Edge cPanel 9.9.9-E36 and have the same problem

[cPanelBilly]

I,m running Edge cPanel 9.9.9-E36 and have the same problem

Can someone please put in a ticket with the issue and I will look into it, that issue should have been fixed a few days back.

[bijo]

I,m running Edge cPanel 9.9.9-E36 and have the same problem

Hi guys,

I faced the same problem one month before. Copy the username.tar.gz file in to /home or /tmp directory and extract it. And check the name of new directory. if it is not same as the user name, rename the tar.gz file to directoryname.tar.gz and move it to the home dir.
then run
/scripts/restorepkg directoryname

Hope it will solve u r problem. If it will not solve your problem, create a the domain with same user name (directoryname) in whm and then run the scripts.

/scripts/restorepkg directoryname

Any way it solved my problem.

[But i know, This is not an exact method because one domain is OK but to create more then 100........]

[GeodeTech]

Hi guys,

I faced the same problem one month before. Copy the username.tar.gz file in to /home or /tmp directory and extract it. And check the name of new directory. if it is not same as the user name, rename the tar.gz file to directoryname.tar.gz and move it to the home dir.
then run
/scripts/restorepkg directoryname

Hope it will solve u r problem. If it will not solve your problem, create a the domain with same user name (directoryname) in whm and then run the scripts.

/scripts/restorepkg directoryname

Any way it solved my problem.

[But i know, This is not an exact method because one domain is OK but to create more then 100........]

Thanks bijo, this worked for me

[TogaDave]

Hi guys,

I faced the same problem one month before. Copy the username.tar.gz file in to /home or /tmp directory and extract it. And check the name of new directory. if it is not same as the user name, rename the tar.gz file to directoryname.tar.gz and move it to the home dir.
then run
/scripts/restorepkg directoryname

Hope it will solve u r problem. If it will not solve your problem, create a the domain with same user name (directoryname) in whm and then run the scripts.

/scripts/restorepkg directoryname

I just got done doing a copy account from server to server in WHM tonight that took over 3 hours to copy, only to find that at the very end of the processing I got a "could not restore" error. I saw that the cpmove-xxxx.tar.gz file was in the /home directory though, so I tried using the Main >> Backup >> Restore a Full Backup/cpmove file link in WHM and even though it saw the file there in /home too, no matter if I tried without the user account created or with it already created, I would get nothing but a blank page when I entered the username and hit submit. My heart sank and frustration set in.

So as always I came here and started doing searches, and I gotta say - BIJO I OWE YOU A BEER! A LOTTA BEERS! This post from 2004 saved me tonight, THANKS!! It took a while to process, but worked like a charm.

[bijo]

So as always I came here and started doing searches, and I gotta say - BIJO I OWE YOU A BEER! A LOTTA BEERS! This post from 2004 saved me tonight, THANKS!! It took a while to process, but worked like a charm.

Hello Dave,

Thank you for your update

I am also ready to have that BEER

[tangowebs]

But how do I access there if I dont have fisical access to the server?

[goodgbb]

This problem also happens to me.

- It will happens only while I'm download files to save into "Windows XP" then transfer to Linux server.
- It won't happens while download directly from Linux server to Linux server. It's working good to restore my backup files and I don't see "can't see user files" anymore.

Anyone getting same case like me?

[helmishariff]

me too. I have to download it to my pc first(xp) and then upload the file later.