IMAP down constantly on DNS-ONLY system?

[mbreitba]

I'm consistently getting this error emailed to me from our DNS-ONLY Cpanel box that we just set up :

imap failed @ Sat Dec 26 02:43:09 2009. A restart was attempted automagically.
Service Check Method: [tcp connect]

Failure Reason: TCP Transaction Log:
<< * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2008 Double Precision, Inc. See COPYING for distribution information.
>> A001 LOGIN
>> __cpanel__service__auth__imap__f0bo9MJngiE2FfJtEKFbzUAO9ScX9ZuP9WOZXi
>> FaEl4tf_0gemwo4WrmOenLdlnc
>> NsEiScvqFThDjNZclhcwOtTAom7Xg5vHmgUMgi1GmkRN4_8sHHpJ0qBFpz4X49Fa
<< A001 NO Login failed.
imap: ** [A001 NO Login failed. != A001 OK]


Cmd Service Check Raw Output:

I can't find anywhere to disable this monitoring, and our external monitoring shows that IMAP is up, but I'm still getting these alerts every 3 minutes. Any thoughts on how to correct it?

[cPanelDon]

I'm consistently getting this error emailed to me from our DNS-ONLY Cpanel box that we just set up :

imap failed @ Sat Dec 26 02:43:09 2009. A restart was attempted automagically.
Service Check Method: [tcp connect]

Failure Reason: TCP Transaction Log:
<< * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2008 Double Precision, Inc. See COPYING for distribution information.
>> A001 LOGIN
>> __cpanel__service__auth__imap__f0bo9MJngiE2FfJtEKFbzUAO9ScX9ZuP9WOZXi
>> FaEl4tf_0gemwo4WrmOenLdlnc
>> NsEiScvqFThDjNZclhcwOtTAom7Xg5vHmgUMgi1GmkRN4_8sHHpJ0qBFpz4X49Fa
<< A001 NO Login failed.
imap: ** [A001 NO Login failed. != A001 OK]


Cmd Service Check Raw Output:

I can't find anywhere to disable this monitoring, and our external monitoring shows that IMAP is up, but I'm still getting these alerts every 3 minutes. Any thoughts on how to correct it?

Please submit a ticket for this issue so that we may inspect the DNSONLY system that is experiencing the reported symptom; when available, please PM me the new ticket ID number so that I may follow-up internally.

[mistermartin75]

I'm having the same problem. Any easy solution yet?

[cPanelDon]

I'm having the same problem. Any easy solution yet?

Did you submit a support request? Please refer to the following post: cPanel Forums - View Single Post - IMAP down constantly on DNS-ONLY system?

Please submit a ticket for this issue so that we may inspect the DNSONLY system that is experiencing the reported symptom; when available, please PM me the new ticket ID number so that I may follow-up internally.

[garrettp]

Unless I'm utterly mistaken, DNS-ONLY is just that -- DNS only. I don't recall cPanel installing the IMAP daemon on the DNSONLY version, and if you installed it yourself, it's quite likely you'll run into problems such as this one.