IMAP: Unable to delete mail message

[trparky]

On one of our customers email inboxes, he is unable to delete a mail message. I have tested this with SquirrelMail and I have determined that is happening.

Any ideas on how to fix this issue?

[cpdan]

On one of our customers email inboxes, he is unable to delete a mail message. I have tested this with SquirrelMail and I have determined that is happening.

Any ideas on how to fix this issue?

Try it with Neomail (IE not PHP and not imap) and see if its able to, if not then its not an imap or PHP issue and is more likley that the inbox is locked (IE multiple logins, stale locks, etc) if so then its either PHP or imap.

once you have that inof you can go from there in troubleshooting the specific cause.

[trparky]

Yes, NeoMail was able to delete the mail message.

Also, this is a rather large mail file. 337 total message with the file size at 13 MB.

[trparky]

Also, I can't mark an email message as unread either. Something is definitely not right here.

[trparky]

I decided to upload the mail file to another one of our servers to test IMAP with it. That server is able to process the mail file just fine, it can delete mail, mark mail as read and unread as if nothing is wrong.

[cpdan]

kill all the imap proceeses, someone is probably logged in elsewhere to the same account and so its locked.

[trparky]

Ok, this is the output of what I executed on the server.

root@server [~/scripts]# ps -aef | grep map
jrmarino  4841     1  0 Jun29 ?        00:00:00 imapd
jrmarino 20187     1  0 Jul03 ?        00:00:00 imapd
jrmarino 21459     1  0 Jul12 ?        00:00:00 imapd
jrmarino 29407     1  0 Jul18 ?        00:01:16 imapd
cfonte   23248 10440  0 12:12 ?        00:00:00 imapd
chrisfon 23249 10440  0 12:12 ?        00:00:01 imapd
jrmarino  1938 10440  0 12:34 ?        00:00:00 imapd
root     15717 11770  0 13:22 pts/1    00:00:00 grep map
root@server [~/scripts]# killall -9 imapd
root@server [~/scripts]# killall -9 imapd
imapd: no process killed
root@server [~/scripts]# ps -aef | grep map
root     15953 11770  0 13:22 pts/1    00:00:00 grep map
root@server [~/scripts]# /scripts/restartsrv imap
Waiting for inetd to restart..............finished.

root     16021  0.0  0.0  2068  828 ?        S    13:22   0:00 xinetd -stayalive -pidfile /var/run/xinetd.pid

inetd started ok

You were right, there were some hung IMAP processes. I killed them and restarted IMAP.

Not only was I able to delete messages, but I was also able to mark messages as read and unread. Plus, access the mailbox faster than I was able to before.

[Blackcat]

Ok, this is the output of what I executed on the server.
You were right, there were some hung IMAP processes. I killed them and restarted IMAP.

Not only was I able to delete messages, but I was also able to mark messages as read and unread. Plus, access the mailbox faster than I was able to before.

Solution confirmed. Kill all Imapd and restart it.

[shann]

Thank you for note. Also, is it happened for IMAP emal only?