List Accounts Slow

[ee99ee]

Anytime I do anything that lists accounts -- such as clicking "List Accounts" from WHM -- it takes about 10-12 seconds to load the page. How can I troubleshoot this issue? This only started happening when we upgraded to cPanel 11, and there are less than 150 domains on this server.

-Chris

[Kailash1]

I am facing the same problem after upgrading to whm/cPanel to version 11.

Kailash

[easyhoster1]

Its checking the quotas now everytime you list the accounts...You will see the repquota command in top, it is using a large amount of cpu. I have a server with only 15 domains and it takes about 30 seconds for them to list.

[Un Area]

is a dedicated server or a vps? how much ram do you have?

[easyhoster1]

Colo server with dual Xeons and 2 gigs of ram

[brendanrtg]

Try to increase the RAM under WHM > Tweak Serrings for :

"The maximum memory a cPanel process can use before it is killed off (in megabytes)."

It might help.

[ee99ee]

My CPU usage isn't going up during this time very much. Further, if the process is being killed due to RAM, then it would die wouldn't it?

[ee99ee]

This is still a major pain. I'm on a very fast server we have in our rack -- Dual Xeon 2.8, 2GB RAM and Ulta320 SCSI drives in RAID-1. It shouldn't take this long at all to list <100 accounts. What is up with this?

Running FreeBSD...

[cpanelnick]

This is still a major pain. I'm on a very fast server we have in our rack -- Dual Xeon 2.8, 2GB RAM and Ulta320 SCSI drives in RAID-1. It shouldn't take this long at all to list <100 accounts. What is up with this?

Running FreeBSD...

What version are you running ?

[easyhoster1]

What version are you running ?

Seeing it on 5.3 and 5.4. Looks like a memory leak from the repquota command, as it swaps and then the memory goes to wired. Comes back to normal in about 30 minutes.

[cpanelnick]

Seeing it on 5.3 and 5.4. Looks like a memory leak from the repquota command, as it swaps and then the memory goes to wired. Comes back to normal in about 30 minutes.

Please open a ticket and pm me the #. I'll take a look.

[ck@phptalk]

Same problem here. Everything works fine except "List accounts" page.

Any update?



WHM 10.8.0 cPanel 10.9.0-S13517 on FreeBSD box.

[cpanelnick]

Same problem here. Everything works fine except "List accounts" page.

Any update?



WHM 10.8.0 cPanel 10.9.0-S13517 on FreeBSD box.

cPanel 11.x EDGE has quite a few optimizations in there area. RELEASE & CURRENT do as well (just not to the same extent).

At this point 10.x is only getting critical bug fixes and security updates.

[Kailash1]

I have upgraded the cPanel to WHM 11.1.0 cPanel 11.4.19-R14378. Now, list account page loads fine.

Thanks,

Kailash

[cpanelnick]

I have upgraded the cPanel to WHM 11.1.0 cPanel 11.4.19-R14378. Now, list account page loads fine.

Thanks,

Kailash

Excellent, once the 11.6 changes make it to RELEASE it should be even faster.