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  1. #1
    Member
    Join Date
    Feb 2011
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    5

    Default Lost Admin Password / WHM password!

    hi ,

    recently i changed my WHM password and save it in a notepad file , and next time when i am trying to put the same password it says wrong password !

    what to do ?? the company from i buyed asking me 50$ to recover it though its aint my fault !

    any help guys ?

    thnx

    Marshal

  2. #2
    Member
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    Jan 2011
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    cPanel/Enkompass Access Level

    Root Administrator

    Default Re: Lost Admin Password / WHM password!

    Hi Marshal,

    Have you lost the Reseller whm paasword? If so it can be reset from Root WHM. If you have lost the Root WHM password your host/DC can only reset it.

  3. #3
    Member
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    Jan 2005
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    Default Re: Lost Admin Password / WHM password!

    If you have lost the root password, the only option is to pay 50$ to your DC.

  4. #4
    Member
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    Feb 2011
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    Default Re: Lost Admin Password / WHM password!

    Quote Originally Posted by Varada S View Post
    Hi Marshal,

    Have you lost the Reseller whm paasword? If so it can be reset from Root WHM. If you have lost the Root WHM password your host/DC can only reset it.
    unfortunatelly i lost my Root password , so should i gave him /her 50$ to do so ? like its ain't my fault coz i reset the password and save it to my notepad which is not working though ?

  5. #5
    Member
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    Feb 2011
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    5

    Default Re: Lost Admin Password / WHM password!

    Quote Originally Posted by madaboutlinux View Post
    If you have lost the root password, the only option is to pay 50$ to your DC.
    Let me see what Varada S says , my last option will be to pay them 50$

    thnxs

  6. #6
    cPanel Product Evangelist Infopro's Avatar
    Join Date
    May 2003
    Location
    Pennsylvania
    Posts
    7,894
    cPanel/Enkompass Access Level

    Root Administrator

    Default Re: Lost Admin Password / WHM password!

    You might try typing in your password (if you are cut/pasting) just to be sure it's not an extra space issue or something silly. If it's a matter of you being locked out by a firewall, try logging in from a computer from some other location.

  7. #7
    Member
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    Feb 2011
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    Default Re: Lost Admin Password / WHM password!

    Quote Originally Posted by Infopro View Post
    You might try typing in your password (if you are cut/pasting) just to be sure it's not an extra space issue or something silly. If it's a matter of you being locked out by a firewall, try logging in from a computer from some other location.
    I tried each and everything by typing / copy paste with space n without like that all things i have tried but the password which i resest isn't working at all , neither the old password.

  8. #8
    Registered User
    Join Date
    Nov 2010
    Posts
    4

    Default Re: Lost Admin Password / WHM password!

    You lost it, or otherwise did something wrong so get ready to cough up that $50.. I doubt that your assertion of it not being your fault will convince your host to recover it for free..

  9. #9
    Member
    Join Date
    Jan 2011
    Posts
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    cPanel/Enkompass Access Level

    Root Administrator

    Default Re: Lost Admin Password / WHM password!

    Hello,

    Are you sure you are not blocked in firewall too. Are you able to access the sites in the server? If yes, I thinks there is no other way than contacting your DC for resetting the password!

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