Mail Delivery Reports showing no logs

[kbs]

Hello, I have 2 cpanels servers and 1 dns-only, all of them working very well.

I have one of them that's having problems with the "Mail Delivery Reports", no matter what I use to filter, I'm getting 0 results. If I login with a shell, I can grep without any problems the logs located in /var/log, but this tool is very handy for those people that don't have any linux experience.

Where should I look?

Thanks

[soumya.tr]

I am also having the same issue.

@kbs: Did you get the solution for this.

[Oleg.Gricik]

I'm experiencing the same problem.
Can someone from cPanel staff check this?

[Infopro]

Do you happen to have MailScanner installed by chance?

Assuming you do just for a moment, and you also have MailScanner FE as well, go to mailScanner FE and find the "MailScanner" disable button and disable MailScanner, just to test of course. You'll want to turn it back on after testing MDR.

I may be wasting your time here, but, in Mail Delivery Reports, when you first open the page, don't touch anything, just click Run Report. In the bottom section of window, that little gear icon, click that, on bottom of this menu click "Rest to Default"

Does this help at all?

[kazaa]

I am having the same issue on one of my machines. Did poster find any solution?

[cPanelTristan]

Please submit a ticket and provide the ticket number here for tracking purposes. Thanks!

[leenabm]

Hi,

We are having the same problem. Both " Mail Delivery Reports" and "View Sent Summary" are not showing any details. Any help appreciated.

[cPanelTristan]

As yet, no-one has posted a ticket number indicating a ticket was opened for us to see how it was resolved. If you'd like to be the first one to do that, it would be greatly appreciated. Tickets can be submitted in WHM > Support Center > Contact cPanel or using the link in my signature. Please post the number here afterward for us to ensure the details are logged on what was the issue. Thanks!

[kazaa]

Just submitted ticket, thanks 3018482

[kazaa]

The reason it wasn't showing anything is because eximstats was disabled:


The mail reports in WHM are pulled from the information in eximstats. In the future you can check if it's enabled in WHM Main >> Service Configuration >> Service Manager. I enabled eximstats and the database is now populating. It may take a while since there's a lot of information in your exim log and your load may spike a little while it does this, however it will return to normal once it's completed if the load does increase.

Thanks!!!

[Infopro]

Thanks for posting back to help others.

[mandarin]

The reason it wasn't showing anything is because eximstats was disabled:


The mail reports in WHM are pulled from the information in eximstats. In the future you can check if it's enabled in WHM Main >> Service Configuration >> Service Manager. I enabled eximstats and the database is now populating. It may take a while since there's a lot of information in your exim log and your load may spike a little while it does this, however it will return to normal once it's completed if the load does increase.

Thanks!!!

I'm not seeing delivery reports but exim stats are on. Tried turning off, on again next day but still no joy.

Has to be something else.

[uk01]

I'm not seeing delivery reports but exim stats are on. Tried turning off, on again next day but still no joy.

Has to be something else.

Hi we have the same problem, used to work but doesn't now.
We've done the same as you, turn exim stats on and off, still no logs. Needed them today aswell to prove to a customer that their email was working!

Must be a cpanel/whm update which has done this?

[Infopro]

You might want to open a ticket to cPanel Support. In WHM, top right corner of any page find the Support Menu. On it, Contact cPanel.

Please do post back what you find out, and/or post the ticket number here in this thread if you wouldn't mind.

Thanks!

[sonicsam]

Just to add my name to the list, this is happening on one of our servers, eximstats is already enabled.