Major Problem - all new accounts have 116MB USED BY DEFAULT!?

[ramprage]

WHM 9.1.0 cPanel 9.1.0-S63 AND when I upgraded to WHM 9.1.0 cPanel 9.1.0-S73 I get the exact same problem.


All new accounts are not being setup properly by Cpanel - PLEASE ADVISE. When looking at a new account in root shell many things are missing.

total 20
drwx--x--x 5 testcom testcom 4096 Mar 15 11:36 ./
drwx--x--x 115 root root 4096 Mar 15 11:34 ../
-rw-r--r-- 1 testcom testcom 0 Mar 15 11:35 .contactemail
-rw-r--r-- 1 testcom testcom 0 Mar 15 11:35 .lastlogin
drwxr-x--- 2 testcom mail 4096 Mar 15 11:36 mail/
drwxr-xr-x 3 testcom testcom 4096 Mar 15 11:34 public_ftp/
drwxr-x--- 3 testcom nobody 4096 Mar 15 11:35 public_html/
-rw------- 1 testcom testcom 0 Mar 15 11:36 .spamkey
lrwxrwxrwx 1 testcom testcom 11 Mar 15 11:34 www -> public_html/

Where is the /etc and /tmp folder for this user?
I've tried creating different accounts with different usernames and domain names, I still get the same problem.

When I look at the new account in WHM it says it's over quota useage?

test.com [testcom] 116 meg (used) 50 meg (quota)

WTF is going on here guys! This is major and I can't create accounts anymore. Also all users with these accounts can't use their webstats programs!

Help!

cPanel.net Support Ticket Number: 43185

[@home]

Did you already did a find?

find / -user username

EDIT it seems i was to slow lol ;-)

[ramprage]

root@bear [/home/testthis]# du -ch
4.0k ./mail
4.0k ./public_ftp/incoming
8.0k ./public_ftp
4.0k ./public_html/cgi-bin
12k ./public_html
28k .
28k total


WHM reports 116 MB used.


When I click on AW Stats in the users CPanel I get this message:

Error: Couldn't open config file "awstats.testthis.com.conf" nor "awstats.conf" after searching in path ".,/home/testthis/tmp/awstats/,/etc/opt/awstats,/etc/awstats,/etc,/usr/local/etc/awstats": No such file or directory

- Did you use the correct URL ?
Example: http://localhost/awstats/awstats.pl?config=mysite
Example: http://127.0.0.1/cgi-bin/awstats.pl?config=mysite
- Did you create your config file 'awstats.testthis.com.conf' ?
If not, you can run "./../../tools/configure.pl"

See AWStats documentation in 'docs' directory for informations on how to setup awstats.

[ramprage]

@home this is a brand new account, I just made up the name testthis and I can assure you there are no other accounts using that name/group.

Using RedHat 7.3

[@home]

Did you looked with find / -user username ?

[ramprage]

Doing the search now, but the thing is - 3 completely different accounts, with different usernames all are default to 116 MB...

root@bear [/home/admin]# find / -user testthis -ls
4604231    0 -rw-rw----   1 testthis mail            0 Mar 15 12:35 /var/spool/mail/testthis
1770037    4 -rw-r--r--   1 testthis mail           12 Mar 15 12:35 /etc/valiases/testthis.com
2671165    0 -rw-r--r--   1 testthis mail            0 Mar 15 12:35 /etc/vfilters/testthis.com
7569963    4 drwx--x--x   6 testthis testthis     4096 Mar 15 12:37 /home/testthis
7930223    4 drwxr-x---   2 testthis mail         4096 Mar 15 12:35 /home/testthis/mail
7930237    0 -rw-rw----   1 testthis mail            0 Mar 15 12:35 /home/testthis/mail/inbox
7930236    4 drwxr-xr-x   3 testthis testthis     4096 Mar 15 12:35 /home/testthis/public_ftp
2457948    4 drwxr-xr-x   2 testthis testthis     4096 Mar 15 12:35 /home/testthis/public_ftp/incoming
2457946    4 drwxr-x---   3 testthis nobody       4096 Mar 15 12:35 /home/testthis/public_html
2457947    4 -rw-r--r--   1 testthis testthis     3163 Nov 17 22:27 /home/testthis/public_html/index.html
4981289    4 drwxr-xr-x   2 testthis testthis     4096 Mar 15 12:35 /home/testthis/public_html/cgi-bin
2457949    0 -rw-r--r--   1 testthis testthis        0 Mar 15 12:35 /home/testthis/public_html/.htaccess
7569964    0 -rw-r--r--   1 testthis testthis        0 Mar 15 12:38 /home/testthis/.contactemail
7569965    0 lrwxrwxrwx   1 testthis testthis       11 Mar 15 12:35 /home/testthis/www -> public_html
7569966    4 -rw-r--r--   1 testthis testthis        9 Mar 15 12:38 /home/testthis/.lastlogin
4653305    4 drwx------   6 testthis testthis     4096 Mar 15 12:38 /home/testthis/tmp
4899171    4 drwx------   2 testthis testthis     4096 Mar 15 12:38 /home/testthis/tmp/webalizer
4899172    4 -rw-r--r--   1 testthis testthis     4096 Mar 15 12:38 /home/testthis/tmp/webalizer/dns_cache.db
4981290    4 drwx------   2 testthis testthis     4096 Mar 15 12:38 /home/testthis/tmp/analog
2457950    4 drwx------   2 testthis testthis     4096 Mar 15 12:38 /home/testthis/tmp/awstats
2457951   24 -rw-r--r--   1 testthis testthis    23749 Mar 15 12:38 /home/testthis/tmp/awstats/awstats.testthis.com.conf
4653306    4 drwx------   2 testthis testthis     4096 Mar 15 12:38 /home/testthis/tmp/webalizerftp
4653307    0 -rw-r--r--   1 testthis testthis        0 Mar 15 12:38 /home/testthis/tmp/lastrun
4653308    0 -rw-r--r--   1 testthis testthis        0 Mar 15 12:38 /home/testthis/tmp/lastrun.bw 

[ramprage]

I did that already, it doesn't help.

That also doesn't explain why the /etc and the /tmp folders aren't in my users directory either.

[ramprage]

Now it shows up fine (quota wise) in the users control panel but it's still listed as 116 Megs in WHM, after doing scripts/fixquotas and after closing and reopening my WHM window.

[trend]

I am also facing the same problem as ramprage that awstats is giving problem. Additionally, analog/awstats/webalizer are not updating for some accounts too even though the user have not used up his diskspace.

Any solution to this? I am running WHM 9.1.0 cPanel 9.1.0-S73 RH9.

Thanks a million.

Trend

Originally posted by ramprage
Error: Couldn't open config file "awstats.testthis.com.conf" nor "awstats.conf" after searching in path ".,/home/testthis/tmp/awstats/,/etc/opt/awstats,/etc/awstats,/etc,/usr/local/etc/awstats": No such file or directory

- Did you use the correct URL ?
Example: http://localhost/awstats/awstats.pl?config=mysite
Example: http://127.0.0.1/cgi-bin/awstats.pl?config=mysite
- Did you create your config file 'awstats.testthis.com.conf' ?
If not, you can run "./../../tools/configure.pl"

See AWStats documentation in 'docs' directory for informations on how to setup awstats.

[erwinfa]

I've upgrade into WHM 9.1.0 cPanel 9.1.0-R85 RH9 solve the problem

[trend]

Hi erwimfa, thank you for your suggestion, but unfortunately after I upgraded to R85, it still doesnt work for me. The awstats is still showing the problem.

Regards,
Trend

Originally posted by erwinfa
I've upgrade into WHM 9.1.0 cPanel 9.1.0-R85 RH9 solve the problem

[concreteman]

I created an account the other day, the user started using their space and got shutdown. The directory had 3 megs in it but cpanel reported 998 megs. fixed quotas - nothing. Recreated the account and seemed to be ok - but a bit of a pain.

[jmweb]

I am also experiencing this...
WHM 9.1.0 cPanel 9.1.0-S93
RedHat 9 - WHM X v2.1.2

[iNetter]

Same problem here...

[esp1]

go to /tmp
type ls -lah

delete all the file with cpanel.TMP.xxxx

Once i have problem with that, I fixed it after i delete those mambo jambo files