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  1. #1
    Registered User
    Join Date
    Apr 2006
    Posts
    2

    Question My host has gone under....

    I use AlphaRed ans I am sure some are aware they have been having some problems.

    One problem is that CPanel licenses have been suspended.

    I have tried to get a 15 trial so I can migrate my stuff to my new Cpanel host but as the IP address is 'suspended' this isn't allowed by the licensing server.

    I have another IP on that server and obtained the license ok - but I can't seem to change the config so that the server uses this 2nd IP as the main WHM IP and I can migrate my accounts to my new host.

    As a hosting customer I have never really had the need to learn the details of Cpanel licensing before.

    Any ideas? - Thanks

    Damian

  2. #2
    cPanel Staff cpanelnick's Avatar
    Join Date
    Feb 2003
    Location
    Houston, TX
    Posts
    4,597

    Default

    Please open a ticket @ https://tickets.cpanel.net/submit/ as this will require a manual override.
    -Nick
    cPanel Inc.

    Need support? Submit a request here. Complimentary support is available to all license holders regardless of where you purchased your license.
    Need a complimentary support account? Create one here.

  3. #3
    Registered User
    Join Date
    Apr 2006
    Posts
    2

    Default

    Quote Originally Posted by cpanelnick View Post
    Please open a ticket @ https://tickets.cpanel.net/submit/ as this will require a manual override.

    Will do...

    Thanks

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