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Thread: Name Change

  1. #1
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    Default Name Change

    Hi,

    Please help

    Can I able to change the name of a reseller.

    Thanks in advance.

  2. #2
    Registered Member hoststop's Avatar
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    Default Re: Name Change

    Quote Originally Posted by vincy View Post
    Hi,

    Please help

    Can I able to change the name of a reseller.

    Thanks in advance.
    Do you mean a domain name OR username ? Let us know what exactly you mean by "change the name".
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  3. #3
    cPanel Staff cPanelTristan's Avatar
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    Default Re: Name Change

    Hello,

    In WHM > Account Functions > Modify an Account, you should be able to select the reseller to modify the domain or username. If this is not working for you, please specify what is happening. Please also check /usr/local/cpanel/logs/error_log if any error is occurring and provide the error happening when you attempt to make the change. Finally, please also note the cPanel & WHM version:

    Code:
    cat /usr/local/cpanel/version
    Thanks!
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  4. #4
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    Default Re: Name Change

    Quote Originally Posted by hoststop View Post
    Do you mean a domain name OR username ? Let us know what exactly you mean by "change the name".
    username of a reseller

  5. #5
    Registered Member hoststop's Avatar
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    Default Re: Name Change

    Quote Originally Posted by vincy View Post
    username of a reseller
    Login to WHM and access option Account Functions >> Modify an Account. Here you can change the username for reseller.
    HostsTop UK
    www.hoststop.co.uk
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  6. #6
    cPanel Staff cPanelTristan's Avatar
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    Default Re: Name Change

    Login to WHM and access option Account Functions >> Modify an Account. Here you can change the username for reseller.
    I already noted that information in my response along with more details previously. vincy, can we please have the error occurring if this is not working to further advise?
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  7. #7
    Registered Member PattyO's Avatar
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    Default Re: Name Change

    I need to do the same thing with a reseller, change his username to a new one. Is this going to impact his accounts in anyway? Can it be done now just like a normal account from WHM > Account Functions > Modify an Account?
    Or do I have to do what's described here? http://www.webhostingtalk.com/showpo...04&postcount=3
    WHM docs says:
    The account's username — this value is used for logging into the cPanel interface and other services. You can use the text field to enter a new username. Reseller usernames cannot be changed.
    Last edited by PattyO; 06-08-2012 at 04:47 PM.
    Patty

  8. #8
    cPanel Staff cPanelTristan's Avatar
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    Default Re: Name Change

    You should be able to change the reseller's username in cPanel & WHM 11.32 and higher. If you cannot, please indicate the error message. This was already tested when I did my reply on my own server.

    There should not be issues typically with a username change, but I would always suggest having a full backup of the account prior to making any such changes to the account.
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