Need help : WHM is creating accounts with errors !

**sickboy** · 03-14-2010 07:48 PM

Its a very strange situation. Ive been creating accounts with no problem for the last few days, in my new server. But today a new client signed up and I started to get this errors.

can't write into /home/usernamehere/.cpanel/nvdata.cache: Permission denied at /usr/local/cpanel/Cpanel/NVData.pm line 60

Version of Cpanel and WHM
cPanel 11.25.0-S43473 - WHM 11.25.0 - X 3.9

Runing under CENTOS 5.4

When i try to login into the cpanel under that account I get the following errors !

can't write into /home/clientsname/.cpanel/nvdata.cache: No such file or directory at /usr/local/cpanel/Cpanel/NVData.pm line 60
Carp::croak('can\'t write into /home/clientsname/.cpanel/nvdata.cache: No such f...') called at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 76
Storable::logcroak('can\'t write into /home/clientsname/.cpanel/nvdata.cache: No such f...') called at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 248
Storable::_store('CODE(0x397eb90)', 'HASH(0x19db740)', '/home/clientsname/.cpanel/nvdata.cache', 1) called at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 236
Storable::lock_nstore('HASH(0x19db740)', '/home/clientsname/.cpanel/nvdata.cache') called at /usr/local/cpanel/Cpanel/NVData.pm line 60
Cpanel::NVData::_savecache() called at /usr/local/cpanel/Cpanel/NVData.pm line 149
Cpanel::NVData::_loadcache(1) called at /usr/local/cpanel/Cpanel/NVData.pm line 181
Cpanel::NVData::_get(undef) called at /usr/local/cpanel/Cpanel/ExpVar.pm line 156
Cpanel::ExpVar::expvar('$NVDATA{\'x3_hideicons\'}') called at cpanel line 1423
main::execiftag('<cpanelif $NVDATA{\'x3_hideicons\'}>') called at cpanel line 4021
main::dotag_finished_headers('<cpanelif $NVDATA{\'x3_hideicons\'}>', 0) called at cpanel line 3846
main::cpanel_parseblock('<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "...') called at cpanel line 3822
main::cpanel_parse('GLOB(0x3bd9500)') called at cpanel line 2137
main::doinclude('/usr/local/cpanel/base/frontend/x3/branding//index.html', 0, 1) called at /usr/local/cpanel/Cpanel/Branding.pm line 48
Cpanel::Branding::Branding_include('index.html') called at (eval 5) line 1
eval 'Cpanel::Branding::Branding_include(@{$argref});' called at cpanel line 929
main::real_exectag('<cpanelif $NVDATA{\'x3_hideicons\'}>') called at cpanel line 3993
main::dotag_finished_headers('<cpanelif $NVDATA{\'x3_hideicons\'}>', 0) called at cpanel line 3876
main::cpanel_parseblock('<cpanel Branding="include(index.html)">^J') called at cpanel line 3822
main::cpanel_parse('GLOB(0x39fd5d0)') called at cpanel line 5303
main::run_standard_mode() called at cpanel line 387

**thewebhosting** · 03-15-2010 12:28 AM

Please make sure that you have assigned the appropriate permission and ownership with the particular account when you have hosted a new domain.

**sickboy** · 03-15-2010 01:50 AM

Sorry, but I had 4 signups yestarday and there was no problem and everything is working right for the old accounts.

But today, a had 2 signups and both are having the same problem. It seems that is affecting only new accounts creation.

I tried to create 10 accounts via WHMCS and always the same errors. Its not affecting only 1 account if not all new accounts.

thewebhosting mentioned that I have to assign the appropiate permission and ownership.... HOW can I do this ?

Thanks !

**madaboutlinux** · 03-15-2010 06:29 AM

Do you receive the error message while creating the account OR while logging into the cPanel of the newly created accounts?

BTW, try correcting the ownership and see if it helps:

chown usernamehere.usernamehere /home/usernamehere/.cpanel -R

**sickboy** · 03-15-2010 02:29 PM

I recive this messages while users try to login into cpanel new accounts. I have no problems with old accounts. The problem is with new accounts only !

chown usernamehere.usernamehere /home/usernamehere/.cpanel -R

IS not working !

Please any help is really apreciated !

**Al-Ra3eD.CoM** · 03-17-2010 05:45 AM

You Can See The Code in

PHP Code:


pico  +60 /usr/local/cpanel/Cpanel/NVData.pm

I Think this Problem With Perl ...

Can You Plz Give Me The Result Of

PHP Code:


/scripts/checkperlmodules

GooD Luck ^_^

**sickboy** · 03-17-2010 09:59 PM

Originally Posted by Al-Ra3eD.CoM

You Can See The Code in

PHP Code:


pico  +60 /usr/local/cpanel/Cpanel/NVData.pm

I Think this Problem With Perl ...

Can You Plz Give Me The Result Of

PHP Code:


/scripts/checkperlmodules

GooD Luck ^_^

The line is :

Code:

   Storable::lock_nstore(\%NVDataCACHE, $cachefile);

The only part were I found an error while doing /scripts/checkperlmodules was the following.

Code:

 CPAN.pm: Going to build M/MS/MSCHWERN/ExtUtils-MakeMaker-6.56.tar.gz

perl-64bit-hack: enabled
ExtUtils::MakeMaker version 6.5 required--this is only version 6.30 at Makef        ile.PL line 15.
BEGIN failed--compilation aborted at Makefile.PL line 15.
No 'Makefile' created  MSCHWERN/ExtUtils-MakeMaker-6.56.tar.gz
  /scripts/cpan_sandbox/x86_64/perl Makefile.PL OTHERLDFLAGS=-L/usr/lib64 LD        FLAGS=-L/usr/lib64 EXTRALIBDIR=/usr/lib64 -- NOT OK
Running make install
  Make had some problems, won't install
Mail::SRS is up to date (0.31).
Acme::Spork is up to date (0.0.8).
Archive::Tar is up to date (1.58).
Archive::Tar::Streamed is up to date (0.03).
Archive::Zip is up to date (1.30).
Encode::Guess is up to date (2.03).
Digest::MD5 is up to date (2.36).
Digest::SHA1 is up to date (2.12).
MIME::Base64 is up to date (3.09).
MIME::Lite is up to date (3.027).
URI::URL is up to date (5.03).
HTML::Tagset is up to date (3.20).
HTML::Entities is up to date (3.64).
MIME::Base64 is up to date (3.09).
Digest::MD5 is up to date (2.36).
URI is up to date (1.53).
Net::FTP is up to date (2.77).
HTML::Tagset is up to date (3.20).
HTML::Parser is up to date (3.64).
HTML::HeadParser is up to date (3.62).
LWP is up to date (5.810).
Parse::RecDescent is up to date (1.964).
OLE::Storage_Lite is up to date (0.19).
MIME::Base64 is up to date (3.09).
Digest::MD5 is up to date (2.36).
URI is up to date (1.53).
Net::FTP is up to date (2.77).
HTML::Tagset is up to date (3.20).
HTML::Parser is up to date (3.64).
HTML::HeadParser is up to date (3.62).
LWP is up to date (5.810).
Term::ReadKey is up to date (2.30).
Term::ReadLine::Perl is up to date (1.0303).
Text::Query is up to date (0.07).
Image::Size is up to date (3.220).
DBI is up to date (1.609).
Safe::Hole is up to date (0.10).
Tie::ShadowHash is up to date (0.07).
Set::Crontab is up to date (1.02).
IO::Scalar is up to date (2.110).
Storable is up to date (2.21).
Spreadsheet::ParseExcel is up to date (0.57).
Spreadsheet::WriteExcel is up to date (2.37).
Business::OnlinePayment::AuthorizeNet is up to date (3.21).
Business::UPS is up to date (1.13).
CGI is up to date (3.49).
Class::Std::Utils is up to date (0.0.3).
Compress::Bzip2 is up to date (2.09).
Compress::Zlib is up to date (2.024).
DBIx::MyParsePP is up to date (0.50).
DBD::SQLite2 is up to date (0.33).
Date::Parse is up to date (2.30).
File::Tail is up to date (0.99.3).
GD::Graph is up to date (1.44).
GD::Text::Align is up to date (1.18).
Memoize is up to date (1.01).
Geo::IPfree is up to date (1.100470).
HTML::Parser is up to date (3.64).
HTTP::Daemon::App is up to date (0.0.9).
IO::Socket::ByteCounter is up to date (0.0.2).
Image::Size is up to date (3.220).
MIME::Base64 is up to date (3.09).
Mail::DomainKeys is up to date (1.0).
Error is up to date (0.17016).
NetAddr::IP is up to date (4.027).
Net::DNS::Resolver::Programmable is up to date (v0.003).
cPCPAN: Module (Mail::SPF) holdback (v2.007 held back to 2.007001)
Mail::SPF is up to date (2.007_001).
Mail::SPF::Query is up to date (1.999.1).
Mail::DKIM is up to date (0.37).
IP::Country is up to date (2.27).
Graph::Easy is up to date (0.64).
Graph::Flowchart is up to date (0.11).
cPCPAN: Module (Mail::SpamAssassin) holdback (3.003000 held back to 3.2.4)
Mail::SpamAssassin is up to date (3.002004).
XML::LibXML::Common is up to date (1.70).
URI::Escape is up to date (3.30).
XML::LibXML is up to date (1.70).
File::Find::Rule::Filesys::Virtual is up to date (1.22).
File::Slurp is up to date (9999.13).
Net::DAV::Server is up to date (1.29).
Net::Daemon is up to date (0.43).
Net::Daemon::SSL is up to date (1.0).
Net::LDAP is up to date (0.40).
Net::LDAP::Schema is up to date (0.9905).
Net::LDAP::Server is up to date (0.42).
GD::Graph is up to date (1.44).
Parse::RecDescent is up to date (1.964).
Quota is up to date (1.6.4).
SVG::TT::Graph is up to date (0.12).
Safe::Hole is up to date (0.10).
Text::CSV is up to date (1.17).
Spreadsheet::ParseExcel is up to date (0.57).
Spreadsheet::WriteExcel is up to date (2.37).
String::CRC32 is up to date (1.4).
SQL::Statement is up to date (1.25).
Tie::IxHash is up to date (1.22).
Tie::ShadowHash is up to date (0.07).
Tie::Watch is up to date (1.2).
Tie::DBI is up to date (1.02).
URI::URL is up to date (5.03).
perlmod--Install done
Using fast module check.....checked 121 modules in 1 second(s)
Tested 122, 122 ok, 0 failed.
Cpanel::FastMath: [INSTALLED=1] [VERSION=0.3]
Crypt::PasswdMD5::XS: [INSTALLED=1] [VERSION=0.3]
Cpanel::POSIX::Tiny: [INSTALLED=1] [VERSION=1.1]
Cpanel::Cleanup: [INSTALLED=1] [VERSION=0.4]
Cpanel::Class: [INSTALLED=1] [VERSION=1.0.5]
Cpanel::TaskQueue: [INSTALLED=1] [VERSION=0.3]

Any help is really apreciated ! Thanks !

**Spiral** · 03-17-2010 10:19 PM

The very first thing I take notice to when I look at your posts is this:

Code:

called at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux

It would seem to me that your Perl installation got replaced with a very old version and you might want to take a peek at /var/log/yum.log to see what is going on there around the time you started having problems.

Here is the link to 5.8.8 that Cpanel uses as standard:
Perl 5.8.8 Installer

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