new version of Cpanel breaks WHMCS?

[ScrltOTara]

I noticed that now that cpanel was upgraded, WHMCS will no longer allow for account creation. I aked Matt and was told that Cpanel's latest version disallows all account creation except from within WHM itself.

This kind of defeats one major purpose for purchasing WHMCS - is this something permanent, or will it be fixed in the future? Is there a workaround? Makes twice as much work for us now.

Thanks,
Tara

[Amit Deshmukh]

I think you should ask this question to whmcs.

Regards,

[ScrltOTara]

I did. And the response I got was above, that cpanel's latest update disallows any account creation from outside of WHM.

My question was, why did cpanel do this, and are there plans to "fix" it?

[Amit Deshmukh]

Tara,

I guess that is not possible, because there are many other billing software that won't work in such case.

I am really not sure about this.

regards,
Amit

[cpanelnick]

If you open a ticket @ https://tickets.cpanel.net/submit/ we can try to figure out whats wrong. However you can definitely create accounts from outside of whm.

[Sc-Pro]

I haven't updated to the new WHM yet, but every problem I've encountered usually results in a "Firewall Issue".

"Account cannot be created" or some similar message.

Check;
Which port?
tail -f /var/log/messages
tail -f /var/log/secure

To get a more accurate response;

You can see the apache error here;

tail -f /usr/local/apache/logs/error_log

Please update if anyone have any input to add.

[Curious Too]

Doesn't have anything to do with a firewall. It worked perfectly before the cpanel upgrade.

I haven't updated to the new WHM yet, but every problem I've encountered usually results in a "Firewall Issue".

"Account cannot be created" or some similar message.

Check;
Which port?
tail -f /var/log/messages
tail -f /var/log/secure

To get a more accurate response;

You can see the apache error here;

tail -f /usr/local/apache/logs/error_log

Please update if anyone have any input to add.

[ScrltOTara]

Curious Too:

So, you have the same issue? I saw at least 6 people on the WHMCS forums with the same issue as well.

[Curious Too]

Curious Too:

So, you have the same issue? I saw at least 6 people on the WHMCS forums with the same issue as well.

Yes, I have the same issue.

[cpanelnick]

Please open a ticket @ https://tickets.cpanel.net/submit/

[cpanelnick]

Curious Too:

So, you have the same issue? I saw at least 6 people on the WHMCS forums with the same issue as well.

Would you mind posting a link for our reference?
Thanks

[Curious Too]

I got it to work. Under configuration ==> products and services ==> module settings you have to delete and uncheck everything except the package name.

I noticed that now that cpanel was upgraded, WHMCS will no longer allow for account creation. I aked Matt and was told that Cpanel's latest version disallows all account creation except from within WHM itself.

This kind of defeats one major purpose for purchasing WHMCS - is this something permanent, or will it be fixed in the future? Is there a workaround? Makes twice as much work for us now.

Thanks,
Tara

[Lucas]

Haven't had this issue and I just installed an account today from WHMCS with the latest cPanel RELEASE branch.

[blargman]

I've submitted a support request on this issue, I'm curious what you meant by unchecking module settings? For all of the packages? That doesn't make any sense.

I know it's not a Cpanel product but any help would be appreciated. Our customer has submitted a ticket to WHMCS as well.

[ScrltOTara]

I fixed the problem. Don't know if everyone is having the same issue, but this was my fix.

I had the cpanel theme for the packages defined in whmcs as black_ice. It didn't like that. Once I changed it to x3, the accounts created fine.

Hope that helps someone.