newly created FTP accounts can't login

[littleblue]

Im using Pure-FTP and can log in with both an ftp client and browser with the cpanel username and password but no additional ftp accounts I create in cpanel can log in. I get the following:

220 FTP Server ready.
500 AUTH not understood
500 AUTH not understood
KERBEROS_V4 rejected as an authentication type
Name (localhost:root): username@mydomain.com
331 Password required for username@mydomain.com.
Password:
530 Login incorrect.
Login failed.

I have tried both with and without the @mydomain.com with no success. Ay help would be greatly appreciated

[cPanelDon]

Are there any errors logged when attempting to login using one of the newly-created FTP accounts?

# tail -fvn0 /var/log/messages

When creating or removing FTP accounts, are any messages logged by cPanel?

# tail -fvn0 /usr/local/cpanel/logs/error_log

For possible fixes, I would try using the following feature in WHM to synchronize FTP account passwords.
WHM: Main >> cPanel >> Synchronize FTP Passwords

Here is the equivalent command to do the same via root SSH access:

# /scripts/ftpupdate

[littleblue]

nope - there are no error messages and ftpupdate didn't fix the problem either. Any other suggestions?

[kbuser]

Can you FTP in directly from the shell?

[littleblue]

from shell i get the response i posted above - same as from an ftp client. there is no problem in actually connecting, it's just that the login is never authorised and gives me a 530 every time even though I know the password/user is fine as I created the ftp accounts.

[littleblue]

any more suggestions anyone?

[Infopro]

any more suggestions anyone?

What's this?
Name (localhost:root): username@mydomain.com

Looks to me like you're logging in incorrectly if I was to guess.

What FTP client are you using?

[UNIXy]

This can be fixed by making cPanel switch to proftpd and then switching back again to pure-ftpd.

Regards
Joe

[cPanelDon]

If the problem is persistent and nothing else suggested has worked yet, please consider submitting a ticket so that we can take a closer look at the specific issue being experienced; it may require more in-depth investigation that is not readily feasible via forums. If submitting a ticket please also PM me the ticket ID so I may follow up with the issue internally.

[saninfosys.com]

Note the following to login to additional ftp:

Host Address: mydomain.com OR IP of mydomain.com
User Name: username@mydomain.com
Password: yourftppassword
Port: 21

[littleblue]

I still haven't fixed this - any other ideas?

[madaboutlinux]

Did you tried switching the Ftp server as someone suggested above? Switch to Pro-ftp and back to pure-ftpd, reset the password of the Ftp user once and give a try?

If it still doesn't work, ask your hosting company to take a look at it OR submit a ticket to cPanel.

[cPanelDon]

I still haven't fixed this - any other ideas?

For the FTP login username, please verify the domain entered is that of the account's primary domain name (instead of an add-on or parked domain).
Example:

ftpuser@primarydomain.tld