Nightly backups not working

[Chris Blount]

I have kind of a weird problem. I had the full backup routine running every night. It is enabled in WHM. For some reason back on May 21st, the nightly backup routine stopped working. I didn't change anything. The nightly log shows that the backup is not enabled but if you look in WHM, it is enabled.

I contacted my ISP and they suggested going into the tweak settings and change the "The load average above the number of cpus at which logs file processing should be suspended" setting to 5 or above. I changed it to 8 and still no joy.

If I run /scripts/cpbackup, it works perfectly.

Any ideas? My ISP also suggested that I change to incremental backups which I haven't tried by I seriously think it is not a load problem.

Thanks for the help.

[chirpy]

Hi Chris,

That is odd. Just to check what are the contents of your /etc/cpbackup.conf file?

Here's mine for a nromal daily/weekly/monthly full backup cycle:

BACKUPACCTS yes
BACKUPDAYS 0,1,2,3,4,5,6
BACKUPDIR /backup
BACKUPENABLE yes
BACKUPFILES yes
BACKUPFTPDIR 
BACKUPFTPHOST 
BACKUPFTPPASS 
BACKUPFTPPASSIVE no
BACKUPFTPUSER 
BACKUPINC no
BACKUPINT daily
BACKUPLOGS no
BACKUPMOUNT no
BACKUPRETDAILY 1
BACKUPRETMONTHLY 1
BACKUPRETWEEKLY 1
BACKUPTYPE normal
DIEIFNOTMOUNTED no
MYSQLBACKUP both
BACKUPCHECK yes
BACKUP2 yes

[Chris Blount]

Here is the contents of my file:

BACKUPACCTS yes
BACKUPDAYS 0,1,2,3,4,5,6
BACKUPDIR /backup
BACKUPENABLE yes
BACKUPFILES yes
BACKUPFTPDIR
BACKUPFTPHOST
BACKUPFTPPASS
BACKUPFTPPASSIVE no
BACKUPFTPUSER
BACKUPINC no
BACKUPINT daily
BACKUPLOGS yes
BACKUPMOUNT no
BACKUPRETDAILY 1
BACKUPRETMONTHLY 1
BACKUPRETWEEKLY 1
BACKUPTYPE normal
DIEIFNOTMOUNTED no
MYSQLBACKUP accounts
BACKUPCHECK yes
BACKUP2 yes

[chirpy]

All looks OK. Do you actually get a nighly email saying exactly "Backup Not Enabled"?

Other obvious checks:

1. There is sufficient free space on the partition that contains /backup

2. Check /etc/fstab and make sure that something else hasn't been assigned /backup by mistake (e.g. a servers CD-ROM drive)

3. There's actually a root cron job in the root crontab for /scripts/cpbackup:

crontab -l

If all else fails, good old update might help:

/scripts/upcp --force
/scripts/updatenow

If even that doesn't help and no-one else comes up with a suggestion you may well have to log a support ticket with cPanel.