nvdata.cache - disk space quota reached

**BobbyDouglas** · 02-24-2010 01:03 PM

I have a client that used up their disk space, and are now unable to login to their cpanel account.

The client receives this error every time they try to login to their cPanel (cPanel 11.25.0-R43286 - WHM 11.25.0 - X 3.9):

can't write into /home/bwtest11/.cpanel/nvdata.cache: No such file or directory at /usr/local/cpanel/Cpanel/NVData.pm line 60
Carp::croak('can\'t write into /home/bwtest11/.cpanel/nvdata.cache: No such f...') called at /usr/lib/perl5/site_perl/5.6.2/i686-linux/Storable.pm line 76
Storable::logcroak('can\'t write into /home/bwtest11/.cpanel/nvdata.cache: No such f...') called at /usr/lib/perl5/site_perl/5.6.2/i686-linux/Storable.pm line 248
Storable::_store('CODE(0x8f54284)', 'HASH(0x8caf204)', '/home/bwtest11/.cpanel/nvdata.cache', 1) called at /usr/lib/perl5/site_perl/5.6.2/i686-linux/Storable.pm line 236
Storable::lock_nstore('HASH(0x8caf204)', '/home/bwtest11/.cpanel/nvdata.cache') called at /usr/local/cpanel/Cpanel/NVData.pm line 60
Cpanel::NVData::_savecache() called at /usr/local/cpanel/Cpanel/NVData.pm line 149
Cpanel::NVData::_loadcache(1) called at /usr/local/cpanel/Cpanel/NVData.pm line 181
Cpanel::NVData::_get(undef) called at /usr/local/cpanel/Cpanel/ExpVar.pm line 156
Cpanel::ExpVar::expvar('$NVDATA{\'x3_hideicons\'}') called at cpanel line 1423
main::execiftag('<cpanelif $NVDATA{\'x3_hideicons\'}>') called at cpanel line 4021
main::dotag_finished_headers('<cpanelif $NVDATA{\'x3_hideicons\'}>', 0) called at cpanel line 3846
main::cpanel_parseblock('<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "...') called at cpanel line 3822
main::cpanel_parse('GLOB(0x92164ac)') called at cpanel line 2137
main::doinclude('/usr/local/cpanel/base/frontend/x3/branding//index.html', 0, 1) called at /usr/local/cpanel/Cpanel/Branding.pm line 48
Cpanel::Branding::Branding_include('index.html') called at (eval 5) line 1
eval 'Cpanel::Branding::Branding_include(@{$argref});' called at cpanel line 929
main::real_exectag('<cpanelif $NVDATA{\'x3_hideicons\'}>') called at cpanel line 3993
main::dotag_finished_headers('<cpanelif $NVDATA{\'x3_hideicons\'}>', 0) called at cpanel line 3876
main::cpanel_parseblock('<cpanel Branding="include(index.html)">^J') called at cpanel line 3822
main::cpanel_parse('GLOB(0x8f80308)') called at cpanel line 5302
main::run_standard_mode() called at cpanel line 387

This stops the client from logging into File Manager and erasing some disk space.

Is this a bug? Or is this intentional behavior?

**thewebhosting** · 02-25-2010 06:43 AM

Hi,

It looks like a permissions level issue. Assign proper permissions and DO NOT assign 777 permissions otherwise it may compromised the server or account.

**BobbyDouglas** · 02-25-2010 11:59 PM

I'm not really concerned with how to fix this specific account, as much as I am about the fact cPanel allowed this behavior to happen. I guess I'll just submit a bug report.

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