open_basedir restriction from account transfers

[atomjax]

We are going to transfer our accounts from one server to another. So I am doing some testing to see if the copy accounts will work. So far everything looks good. I do have one issue that I need to resolve.

For some reason the first account transfered is the default open_basedir for all other accounts to follow it. So from my example below. The first account copied over was the user sp0rkor. Then I copied the account sackspr over. But when trying to execute some of their php code I get the error below.

Warning: Unknown(): open_basedir restriction in effect. File(/home/sackspr/public_html/blog/index.php) is not within the allowed path(s): (/home/sp0rkor:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in Unknown on line 0

Warning: Unknown(/home/sackspr/public_html/blog/index.php): failed to open stream: Operation not permitted in Unknown on line 0

Warning: (null)() [function.include]: Failed opening '/home/sackspr/public_html/blog/index.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in Unknown on line 0



It is obviously an issue with open_basedir not having the correct path. As you can see it wants to use /home/sp0rkor as the basedir. I have looked into the http.conf file and the php4_admin_value is correct. I have no idea where it's getting this from. It have to be some sort of default first virtual account gets the value. I tested this theory by deleting the rest of the accounts except for the sackspr and it worked. Then when I added more sackspr was the default for them all.

Any ideas besides turning off open_basedir?

Thanks

Atomjax

[cpanelkenneth]

What's your cPanel version? Which account transfer method are you using? What is the cPanel version number of the server you are copying from?

[atomjax]

What's your cPanel version? Which account transfer method are you using? What is the cPanel version number of the server you are copying from?

The new server is:

WHM 11.11.0 cPanel 11.15.0-R18033
CENTOS Enterprise 5 i686 on standard - WHM X v3.1.0

The old server is:

WHM 10.8.0 cPanel 10.9.0-R118
RedHat 7.3 i686 - WHM X v3.1.0

I am doing a copy of an account from another server. Using the user root and with shared key's. I put in the username and it transfers it over.

Thanks

Atomjax

[dellio]

I'm having the same problem, only it's not during account transfers.

I'm trying to restore accounts for a reseller, and while the other accounts are working fine, it seems the open_basedir on 1 of them is not being set up properly (same as above).

The reseller has a dedicated shared IP, and I've noticed that when I leave the IP as our main shared IP, instead of the resellers shared IP, the http://IP/~user works without any problems. Once I switch the IP over to the resellers shared IP, the http://IP/~user throws the open_basedir problem as stated above.

I've checked httpd.conf for the username in question, and the open_basedir entries are properly set up like other accounts.

Anyone know what could be happening?