package error - cpanel 11

[globus]

While moving resellers from 1 server to another,

all works fine expect for the packages don;t get moved.
below is the log file error,

Attempting to copy Packages & Feature Lists from xx.xx.xx.xx
Copying Package myhost_1000MB ... Done
Unable to download Package myhost_1000MB
Copying Package myhost_100MB_Gold ... Done
Unable to download Package myhost_100MB_Gold
Copying Package myhost_150K ... Done
Unable to download Package myhost_150K

is this normal ? or am i missing out something during the tranfer,
plz advise,

thanks

[markhard]

i'm experiencing the same problem using WHM "Copy multiple accounts/packages from another server"

end up doing it manually via SSH.

[LuckDragon]

guess that makes 3 of us.. so, how do I go about copying them via ssh?

[markhard]

copy the content of /var/cpanel/packages from the old server to the new server. that's all

[pcsousa]

And features packs too (/var/cpanel/features). It seems a long time bug without solution from cPanel

[cPanelDavidG]

Originally Posted by pcsousa

And features packs too (/var/cpanel/features). It seems a long time bug without solution from cPanel

This is an old thread. If you are still experiencing this issue, you may want to have our technical analysts take a look at it: http://tickets.cpanel.net/submit

[Brandonm]

May be an old thread but the problem still exists.

[cPanelDavidG]

Originally Posted by Brandonm

May be an old thread but the problem still exists.

What is your ticket ID number so I can verify our technical analysts are working on this for you?

[Brandonm]

Yep it's being worked on. Really I don't have a problem transferring them manually - the accounts transfer works fine and thats all that I really care about.

ID# 267978

[pcsousa]

Second server moved.
Packages well transferred this time, but not /var/cpanel/features (manually transferred).

2 other details cPanel must check:
1. domains hosted by another server (cPanel server only serves DNS) are not moved.
2. when you add a DNS domain/IP manually, if IP is outside [edited] server, everything is well configured based on given IP (including MXs), but domain is not added to /etc/remotedomains. This cause emails to fail.

I do not need support ticket this time, thank you. I solve the problem by my own. I'm just remembering some details to make cPanel based server transfer easier.

[pcsousa]

Another detail:
ACL lists are not moved too (reseller detail lists);

Manually moved to /var/cpanel/acllists (directory must be created)