Password change problem

[GordonH]

We ar eputtin gin a ticket about this but I wonder if anyone else is having this problem.

End users change their password and get the confirm screen but the password has not actually been changed.

I noticed it first in one of our own skins but I checked Default and X-skin and they both have the same problem.
Its the same on all servers.

i am trying to work out if its at our end or a cpanel issue, but being across multiple servers makes me think its atthe canel end.

Anyone care to try a password change and if it works, tell me what build of cpanel you are on?

Gordon

[GordonH]

Oh, and what OS are your boxes running as it may be OS related.....

[Curious Too]

I had several users complain about this issue and opened a ticket. The cPanel tech said he could not duplicate the problem.

[GordonH]

Thanks

I am wondering if its OS related but it seems to be affecting all our servers and they are on various redhat versions.

[Elikster]

I have the same problem on this redhat server, 9.0 as well as far the users updating the password and finding it is not updating it as it should.

Plus I noticed it would emit the message: spawn /usr/bin/passwd which is not good at all.

Plus from checking the forums, it seems that others got the same problem as well.

[GordonH]

Thanks
I was thinking it might be a Redhat 9 issue.

[xperience2]

Yes, I can replicate this problem - I have already had a user complain (I think this may have been since updating cPanel yesterday???)

I am running WHM 8.5.4 cPanel 8.5.5-R60 RedHat 8.0 - WHM X v2.1.1

This needs fixing!

Simon

Originally posted by GordonH
We ar eputtin gin a ticket about this but I wonder if anyone else is having this problem.

End users change their password and get the confirm screen but the password has not actually been changed.

I noticed it first in one of our own skins but I checked Default and X-skin and they both have the same problem.
Its the same on all servers.

i am trying to work out if its at our end or a cpanel issue, but being across multiple servers makes me think its atthe canel end.

Anyone care to try a password change and if it works, tell me what build of cpanel you are on?

Gordon

cPanel.net Support Ticket Number: 34211

[GordonH]

Yes
Its a script level problem so it needs to be fixed by cpanel.

Gordon

[qlites]

Yes, we are having the same problem on Redhat 9.0. We can change the pw from within WHM just not from the clients panel.

[SFFR]

Yes i found the same problem in redhat 9

[cpanelnick]

Please try the latest edge version, it should pass error messages from passwd along better.

Note: try changing the users password from a shell to see why the password won't change.

[dhabets]

Originally posted by bdraco
Please try the latest edge version, it should pass error messages from passwd along better.

Note: try changing the users password from a shell to see why the password won't change.

Is there another fix? I really don't want to upgrade to an edge version.

[GordonH]

The strange thing is you can reset the passwords from WHM but not cpanel.

[Fillos]

Still no new news on this I guess?

I would really like to appease the clients begging for the functionality, but I am not willing to upgrade to edge for it

anything?

[xperience2]

Agreed - I'm also not able to update a live server to an edge version.

Let's hope a stable comes out soon!

Simon