POP3 says bad password, webmail works fine!

[Xenon101]

I have been battling this problem myself for the last few days, I even tried converting to maildir with no success so wiped the box. I can connect fine with IMAP (and i'm guessing thats why webmail is working) but in outlook it is a different matter.

For simpleness the account username is 'test' and the domain is 'test.com'. The POP3 server is 'mail.test.com'. The actual account im testing with is a real domain and it is on the servers dns.

When the account username is specified as the username for pop3 it works fine (with the right password). However when we use emaimaddy@domain e.g. testaccount+test.com with the correct password it fails with an error.

There was a problem logging onto your mail server. Your User Name or Password was rejected.  Server Response: '-ERR Authentication failed (bad password?)'. (Account: 'mail.test.com', POP3 Server: 'mail.test.com', Error Number: 0x800ccc92).

I've been holding off moving clients to this server for 3 days so far, one of which has pre-paid and is getting pissed off at the delays. If anyone has any ideas why this is happening or has dealt with it before please please please reply!

[bijo]

Hello,

Please check the following links and also put the mail server iIP instead of the the domain name in your outlook configuration

http://www.tiscali.co.uk/help/email/...x800ccc92.html
http://www.keypoint.com.au/knowledge.html?strid=1591

May be it will help you to solve this issue

[Xenon101]

Checked, double checked & tripple checked all outlook config. All is well.

A few additions to my post above:
I can send through the SMTP server using those credentials.
Up until 2 days ago I was able to login using my username & password. Since then I have fully re-installed the OS, cPanel & all other software, it didn't help.

I am thinking that if there were any changes to any config files around 2 days ago that would have been picked up by cPanel update in Release updates settings that could be the cause of this problem.

Does anyone know where the executable for cppop is located? And where any configuration files are? I have tried looking but cant find it anywhere

[dalem]

try this

service xinetd stop
service cpanel restart
service xinetd start

[dreamwiz]

This has worked for us many many times in the past few days:

1) Remove account from Outlook
2) Turn off Outlook and restart it
3) Re-add the account
4) DONE! should be working all fine.

If this doesnt help remember to reboot all your mailserver software (exim, pop3 and imap)

[Xenon101]

omg after 4-5 days of being completely and utterly stumped service stop xinetd; service restart cpanel; service start xinetd worked!

Does anyone know what doing this actually does? I'd be intriged to find out why it suddenly works after this.

Edit: also a big thanks to Dalem for the fix i owe u! and cheers to everyone else for helping

[dalem]

Is this a VPS server I have noticed that it will do this on a Virtuozzo server ?? there is most likely another pop3d running remove it or disable it

[Xenon101]

It is a virtuozzo server yes! I don't believe there are any other pop3 servers running although dunno as http was installed from the original hdd image.

root@calypso [~]# whereis pop3
pop3:
root@calypso [~]# whereis pop3d
pop3d:
root@calypso [~]# whereis cppop
cppop:
root@calypso [~]# whereis pop
pop:
root@calypso [~]#

From this i would guess there isn't another pop3 server installed but i could be wrong

[Apoc]

This would be the solution for any Virtuozzo environment:

- go to /etc/xinetd.d
- pico every file with the word "pop" in it and make sure disable is set to "yes" on all of them
- restart xinetd
- restart cpanel

Problem solved

[Xenon101]

Wow cheers for the help guys. Workin great now