Problem with "Advanced DNS zone editor"

[jp.vert]

Hi all,

This is my first post as a new cpanel user.

There is an error message when my customers want to use the "Advanced DNS zone editor" : "JSON parse failed." and below "no zone records found".

There is no problem with the "Simple DNS zone editor" and I can also access and edit the DNS zone as root with no problem. I did the named-checkzone and all is OK.

Where do I need to check ? Thank you by advance.

Regards

Jean-Philippe

[cpanelkenneth]

Hi all,

This is my first post as a new cpanel user.

There is an error message when my customers want to use the "Advanced DNS zone editor" : "JSON parse failed." and below "no zone records found".

There is no problem with the "Simple DNS zone editor" and I can also access and edit the DNS zone as root with no problem. I did the named-checkzone and all is OK.

Where do I need to check ? Thank you by advance.

Regards

Jean-Philippe

At what point are they receiving the JSON error?

1. Upon accessing the editor?

2. While inputing data in the form?

3. When submitting the form?

If 2 or 3 then could you provide some sample data that triggers the error? Also what is your full cPanel version number?

Thank you.

[jp.vert]

We have the error when accessing the editor.

Our version is : cPanel 11.25.0-R44718 - WHM 11.25.0 - X 3.9


JP

[jp.vert]

New error : a customer just called me to say there is a

" JSON parse failed. Please refresh the page and try again."

When he access the email account. I can confirm that. I will try to restart the services, just in case.

[jp.vert]

I tried a full reboot of the server with no luck, the errors are still there.

[cpanelkenneth]

I tried a full reboot of the server with no luck, the errors are still there.

Please open a support request for this issue.

Thank you.

[manokiss]

wondering if there is a fix for this? im in the last stable version (Stable 11269)
and in my case is happening after you fill out the A record information and click Submit.

Thanx in advance!

[cPanelTristan]

Can you provide example data you are using to fill in the fields for the A record? Also, is this happening for all accounts or only one account?

[manokiss]

Hi, have tested in two accounts and also in another acocunt in another server, same thing.
For testing im using:

Name: test
cname: google.com

Thanx!

[cPanelTristan]

So, it's happening with A records or with CNAME records or with both? Just clarifying as initially you'd mentioned A records, while your example is a CNAME.

It is probably going to be easier to submit a ticket to check into it if you have root SSH to the machine. WHM > Support Center > Contact cPanel or I have a link on how to submit a ticket in my signature.

[Jamroar]

We've been getting JSON errors in multiple locations, including the Advanced DNS Zone Editor, on the single server which we have updated to CURRENT-11.28.5 Our other servers are RELEASE-11.26.20 and have no such errors. These errors have only started with the upgrade to 11.28.x on that server.

[dwykofka]

We are seeing this error in Current while selecting a domain in the Advanced Zone Editor as well.

[higherlogic]

When is this going to be fixed. Your recent update broke a lot of things with people running custom themes (users can't add cron jobs, user's can't use the DNS editor, users's can't download MySQL backups). This is ridiculous.

[InDeep]

Same issue here. Trying to create a cname for one of my customers and after I click the 'add cname record' I get a 'JSON parse failed.'

[cpanelnick]

We would really appreciate it if anyone who is experiencing the problem would open a ticket and post the # here. I have personally tried to replicate this on 4 servers and I could not get the JSON failure.

Thank you.