Problem creating new acounts.

**emarton** · 01-06-2009 01:37 AM

Hi,

I have a problem on one of my servers when trying to create a new account. (same problem from root or reseller accounts).
When trying to create a new account: whm -> create a new account, the window i get is one of the following:

Create a new Account
WWWAcct 12.1.0 (c) 1997-2008 cPanel, Inc.

OR

Create a new Account
Checking input data

I tried upcp --force, upgrade perl 5.8.8 but nothing has changed. No messages in error_log (cpanel) nothing in messages (Os log)

The versions running:
cPanel 11.24.4-R32603 - WHM 11.24.2 - X 3.9
CENTOS 5.2 i686 on standard

The problem was noticed after upgrading to 11.24

On other servers running the same configuration and versions everything is working fine.

Any ideas where should I look to solve this problem ?
Any comments are appreciated because I'm running out of ideas...

Thanks.

**lehels** · 01-07-2009 11:27 AM

I think we have the problem.

I tried manually:

Code:

Using backup archive
cPanel restorepkg 2
Force Mode: no
Reseller Privs Restore: yes

Searching /home....
Found backup.tar.gz !
Moving Packge to /home/cprestore/backup.tar.gz
Extracting tarball...................
...............
...............
...............
Done
Extracting Domain....Done
<script type="text/javascript" src="/cPanel_magic_revision_1229985571/yui/utilities_container/utilities_container.js"></script>
<script type="text/javascript" src="/cPanel_magic_revision_1229985507/js/statusbox.js"></script><div id=sdiv></div><script>whmappname='Generating Account....';</script>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Generating Account....Out of memory during request for 1012 bytes, total sbrk() is 3045511168 bytes!
root@server [/home]#

At the momen, this value:

Code:

The maximum memory a cPanel process can use before it is killed off (in megabytes). Values less than 128 megabytes can not be specified. A value of "0" will disable the memory limits.

is 256

**lehels** · 01-07-2009 11:33 AM

I increased to 512 still blocks.

Code:

Generating Account....Out of memory during request for 1012 bytes, total sbrk() is 3030046720 bytes!

Related to the situation [unsolved]:
http://forums.cpanel.net/showthread.php?t=82937

**cPanelDavidG** · 01-07-2009 12:00 PM

Originally Posted by lehels

I increased to 512 still blocks.

Code:

Generating Account....Out of memory during request for 1012 bytes, total sbrk() is 3030046720 bytes!

Related to the situation [unsolved]:
http://forums.cpanel.net/showthread.php?t=82937

I recommend submitting a support ticket so our technical analysts can more swiftly and accurately diagnose this issue for you: http://tickets.cPanel.net/submit

**lehels** · 01-07-2009 12:10 PM

The server has 8G RAM.

Would have something to do with ulimit?
I also observe that it is creating 1G core.* files.

**lehels** · 01-07-2009 12:32 PM

Originally Posted by lehels

The server has 8G RAM.

Would have something to do with ulimit?
I also observe that it is creating 1G core.* files.

Core was generated by `/usr/local/cpanel/whostmgr/bin/whostmgr5 quickrestore username 0 0 0'.
Program terminated with signal 11, Segmentation fault.
#0 0x00dbc104 in ?? ()
Cannot access memory at address 0xbfb06e00

This means there is a problem with the RAM, right?

**emarton** · 01-08-2009 04:01 AM

PS: Creating accounts manually by:

/scripts/wwwacct

Works without any problems.

**caspuh** · 01-17-2009 12:55 PM

I also can't create new accounts thru WHM after upgrading cPanel yesterday to 11.24.4. When I go to create a new account the process stalls or gets stuck on the "Checking input data" box. It just sits there and says Done in the lower left.

If anyone has put in a ticket and got this fixed please pass on the fix. Thanks!

**emarton** · 01-19-2009 12:58 AM

Hi caspuh,

Until the problem is solved you can create a new acount using /scripts/wwwacct

Syntax:
wwwacct <domain> <user> <pass> <quota> <cpmod[advanced/?]> <ip[y/n]> <cgi[y/n]> <frontpage[y/n]> <maxftp> <maxsql> <maxpop> <maxlst> <maxsub> <bwlimit> <hasshell[y]/[n]> <owner> <plan> <maxpark> <maxaddon> <featurelist> <contactemail> <use_registered_nameservers> <language>

The problem is that for restoring backup's the shell process restorepkg will not function properly.

Regards,
Erno

**emarton** · 01-19-2009 08:37 AM

Hi caspuh,

Can you please test something ?

I'm interested to know if on your server you can restore backup's (full backup's) from the command line:

/scripts/restorepkg

restorepkg [--force] [--skipres] [--override] -- [cpuser|/path/to/cpuser-file]

Security Note: It is recommended that you do not restore a package from an untrusted source.
If you choose to ignore this warning, you should use --skipresellerprivs to minimize the risk.

Thank you.

**lehels** · 02-03-2009 04:01 AM

still....
/scripts/restorepkg
(...)
Generating Account....Out of memory during request for 972 bytes, total sbrk() is 2899673088 bytes!

---

(gdb) core-file core.17356
Failed to read a valid object file image from memory.
Core was generated by `/usr/local/cpanel/whostmgr/bin/whostmgr5 quickrestore delatrei 0 0 0'.
Program terminated with signal 11, Segmentation fault.
#0 0xb7f23104 in ?? ()
(gdb) bt
#0 0xb7f23104 in ?? ()
Cannot access memory at address 0xbfd7ec50

----

Hm.

**lehels** · 03-14-2009 06:22 AM

Originally Posted by lehels

still....
/scripts/restorepkg
(...)
Generating Account....Out of memory during request for 972 bytes, total sbrk() is 2899673088 bytes!

---

(gdb) core-file core.17356
Failed to read a valid object file image from memory.
Core was generated by `/usr/local/cpanel/whostmgr/bin/whostmgr5 quickrestore delatrei 0 0 0'.
Program terminated with signal 11, Segmentation fault.
#0 0xb7f23104 in ?? ()
(gdb) bt
#0 0xb7f23104 in ?? ()
Cannot access memory at address 0xbfd7ec50

----

Hm.

We changed RAM [8G],

top - 13:30:36 up 10:17, 2 users, load average: 2.32, 2.64, 2.71
Tasks: 296 total, 3 running, 292 sleeping, 0 stopped, 1 zombie
Cpu0 : 0.7%us, 5.0%sy, 32.0%ni, 60.7%id, 0.0%wa, 0.0%hi, 1.7%si, 0.0%st
Cpu1 : 8.0%us, 5.0%sy, 19.3%ni, 51.8%id, 15.9%wa, 0.0%hi, 0.0%si, 0.0%st
Cpu2 : 0.3%us, 4.3%sy, 17.3%ni, 56.5%id, 21.6%wa, 0.0%hi, 0.0%si, 0.0%st
Cpu3 : 5.3%us, 5.0%sy, 18.9%ni, 70.8%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st
Cpu4 : 15.9%us, 6.6%sy, 13.2%ni, 63.2%id, 1.0%wa, 0.0%hi, 0.0%si, 0.0%st
Cpu5 : 7.0%us, 4.0%sy, 8.0%ni, 80.6%id, 0.3%wa, 0.0%hi, 0.0%si, 0.0%st
Cpu6 : 10.0%us, 3.7%sy, 7.0%ni, 79.4%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st
Cpu7 : 4.7%us, 9.0%sy, 19.6%ni, 66.8%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st
Mem: 8295656k total, 5586644k used, 2709012k free, 402152k buffers
Swap: 4192924k total, 0k used, 4192924k free, 3425352k cached

Kernel: 2.6.18-92.1.22.el5PAE

cPanel 11.24.4-R34599 - WHM 11.24.2 - X 3.9
CENTOS 5.2 i686 on standard

still having the same problem [still impossible to create Accounts through WHM root/reseller]:
-----------------------------
Create a new Account
Checking input data [Done]
-----------------------------

[also: /scripts/restorepkg]
Generating Account....Out of memory during request for 972 bytes, total sbrk() is 3040460800 bytes!

GDB info:
This GDB was configured as "i386-redhat-linux-gnu".
(gdb) core-file core.7344
(no debugging symbols found)
Using host libthread_db library "/lib/libthread_db.so.1".
Core was generated by `/usr/local/cpanel/whostmgr/bin/whostmgr5 quickrestore delatrei 0 0 0'.
Program terminated with signal 11, Segmentation fault.
#0 0x00341104 in ?? ()
(gdb) bt
#0 0x00341104 in ?? ()
Cannot access memory at address 0xbfa2f0a0

[We did also the upcp --force | checked sysctl | ulimit was modified to not create huge core files]

Anyone could give a HINT !?

Thanks.
Lehel

**zigzam** · 04-30-2009 09:06 AM

Having the same issue. Was it resolved?

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