Problem with email trace function

[teleute]

Whenever I enter any email address into the email trace function (off-server emails), the screen that comes back just shows the recipient address and then the legend, nothing else. Sample screenshot is here:

Email Trace Screenshot

All emails put in return exactly the same result (with their respective addresses at the top).

Anyone have any ideas? Or alternately, a different way to determine why emails are not flowing between two people? The sender is receiving a 550 message to verify that the recipient is valid, and they definitely are. Not only have they confirmed that this is his current email, but it passes an SMTP test.

Anyway, thanks for anything anyone can tell me!

[atomjax]

I am having the same issue. I am using WHM 10.6.0 cPanel 10.6.0-R55.

Jason

[mphosting]

I am also having this problem... I tried switching off APF, but that didn't solve it... Anybody solved this?

[mphosting]

The problem is now solved for us, thanks to The Planet (our data center). Their solution was quite simple, but highly efficient :-)

WHM - Tweak Settings - Allow cpanel and admin binaries to be run from other applications besides the cpanel server (cpsrvd)

[teleute]

Interesting. Is that really secure?