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  1. #1
    Member
    Join Date
    Nov 2007
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    865

    Arrow Problem with exim , courier/pop3 server

    when i download my emails in outlook express

    i am getting following error

    Message number 1 could not be retrieved. Account: 'mail.mydomain.com', Server: 'mail.mydomain.com', Protocol: POP3, Server Response: '-ERR Can't open the message file - it's gone!', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800420CD

    Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.mydomain.com', Server: 'mail.mydomain.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F
    Pls suggest what to do

  2. #2
    cPanel Staff cPanelTristan's Avatar
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    Root Administrator

    Default Re: Problem with exim , courier/pop3 server

    Could you try switching to IMAP to see if you still have issues with this happening? It seems that POP3 is terminating the connection unexpectedly. IMAP is a better protocol for message retrieval.
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  3. #3
    cPanel Partner NOC cPanel Partner NOC Badge
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    Default Re: Problem with exim , courier/pop3 server

    Also, check /var/log/exim_mainlog for more clues. Sounds to me almost like you might have two POP3 devices fighting for mail.
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  4. #4
    Member
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    Nov 2007
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    865

    Thumbs up Re: Problem with exim , courier/pop3 server

    Hi,

    i got solutions

    in the webmail there were few mails, from System Administrator with sub : message unavailable

    And from the webmail i am unable to view, delete, forward or move those mails & which is causing this issue.

    So i have logged in to SSH & found these files by running this command

    ls -lah
    -rw-rw---- 1 root root 1.8K Jan 22 12:45 1295680540.H404988P19775.myserver.domain.com,S\=1794:2,S
    -rw-rw---- 1 root root 1.4K Jan 22 14:05 1295685348.H3552P12846.myserver.domain.com,S\=1432:2,
    -rw-rw---- 1 root root 1.5K Jan 22 15:15 1295689542.H771861P7288.myserver.domain.com,S\=1464:2,
    then i have changed ownership
    by
    Code:
    chown cPuser.cPuser 1295680540.H404988P19775.myserver.domain.com,S\=1794:2,S 1295685348.H3552P12846.myserver.domain.com,S\=1432:2, 1295689542.H771861P7288.myserver.domain.com,S\=1464:2,
    And then i did restart exim & check retrying mails in outlook express & mails were just receiving fine
    problem got solved.

    Thanks

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