Problem logging onto email and WHM

[jalno1]

Hi There,

Im having problems logging into my emails and WHM, i can open cPanel no problem, however, when i click on webmail, then Horde (All OK so far) but when the next logon page comes up i click the blue logon button and a new window open as usual, however, the page then loads with

Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

Im clearly connected to the internet as everything else loads.

I also get the same thing happen when i click on the WHM icon in cPanel.

I have tried turning off firewalls, used a different browser, used a different laptop to no avail.

I am having the same trouble with all website email addresses on this server which has also been checked and OK'd

Any ideas???

Thank you in advance.

[ChrisRHS]

Sounds like a firewall or something on the server side is blocking the ports that are needed.

[cPanelDavidG]

Do you also encounter this when going to http://webmail.example.com where example.com is your domain?

[jalno1]

Do you also encounter this when going to http://webmail.example.com where example.com is your domain?

Yes, i still get the same problem.

I have tried turning both AV and windows firewall off and still have the same problem.

Also, I tried a different email from one other domain on the server and it let me log in so now im really confused?????

[cPanelDavidG]

Yes, i still get the same problem.

I have tried turning both AV and windows firewall off and still have the same problem.

Also, I tried a different email from one other domain on the server and it let me log in so now im really confused?????

I recommend you contact your hosting provider for assistance. If they need assistance, feel welcome to have them contact our technical analysts: http://tickets.cPanel.net/submit