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  1. 05-01-2009 11:09 AM #1
    Winglet
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    Default Problem with new accounts

    Hallo

    I have problem with WHM. When i make new accounts i get this message from my WHM:
    cant install frontpage.
    /home/independ/public_html does not exist or is not a directory!

    When i gone to new account, in "home" directory - directory is empty!!
    Only have this message: "No record found".
    Please, can you help me?
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  2. 05-01-2009 12:05 PM #2
    cPanelDavidG
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    Quote Originally Posted by Winglet View Post
    Hallo

    I have problem with WHM. When i make new accounts i get this message from my WHM:
    cant install frontpage.
    /home/independ/public_html does not exist or is not a directory!

    When i gone to new account, in "home" directory - directory is empty!!
    Only have this message: "No record found".
    Please, can you help me?
    What OS/distribution are you using?
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  3. 05-01-2009 01:21 PM #3
    Winglet
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    Quote Originally Posted by cPanelDavidG View Post
    What OS/distribution are you using?
    cPanel 11.24.4-R35075 - WHM 11.24.2 - X 3.9
    CENTOS 5.2 i686 virtuozzo on serverx
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  4. 05-01-2009 01:54 PM #4
    cPanelDavidG
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    Well you are using a supported distribution and Virtuozzo is a supported virtual environment so I'm not sure why such an abnormal thing (/home/ being empty) would happen. I strongly encourage you to let our technical analysts assist you: http://tickets.cPanel.net/submit
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  5. 05-01-2009 02:58 PM #5
    Winglet
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    This first picture is with "file manager"

    And second one and third are with "Legacy file manager"
    Attached Thumbnails Attached Thumbnails Problem with new accounts-home-directory.jpg   Problem with new accounts-home-directory-lfm-2.jpg   Problem with new accounts-home-directory-lfm-1.jpg  

    Problem with new accounts-home-directory-lfm-3.jpg  
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  6. 05-01-2009 03:32 PM #6
    cPanelDavidG
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    Quote Originally Posted by Winglet View Post
    This first picture is with "file manager"

    And second one and third are with "Legacy file manager"
    What are the permissions and ownership of /home/USERNAME (where USERNAME represents the cPanel user's username) set to?
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  7. 05-02-2009 08:19 AM #7
    Winglet
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    cgi privilege
    shell access
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  8. 05-04-2009 10:10 AM #8
    cPanelDavidG
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    Quote Originally Posted by Winglet View Post
    cgi privilege
    shell access
    I meant the file ownership and file permissions. Running ls -l while in /home will provide this information.
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