I have an account where the main domain is a subdomain. We don't host the main domain, just this subdomain.
This account uses a dedicated IP address.
When restoring backup of this account on a new server, something gets messed up about the IP address. I restore the backup using Backup >> Restore Backups in WHM, and I check the box to recreate the account, since this server is empty (we had a hard drive failure). I tried both assigning it an IP at this point, or changing site IP address afterwards.
The backup is restored, but the site cannot be accessed in browser. All we get is a cpanel cgi default page.
In List Accounts, the account is listed and it reads MISSING under IP. If I go to Change Site IP address, things show ok. It lists the site subdomain.example.com, and when I click on it, it shows the right IP I have assigned to it.
What do I need to do in order to have the backup restore correctly? I solved this by copying files to another folder, dumping db to an sql file, then terminating the account, created it manually, created db, copied files. Then it worked. But I would prefer to recover from backup, since I have 3 different accounts in this same situation.
Thanks for your help.