Hi,

have been trying to us "Copy account with account password" in WHM and the following below happens, any idea where the problem lies? this has been tried on a few servers with the same result.

Attempting to copy username from xx.xxx.xxx.xx

Trying to fetch cpmove file via cPanel XML-API!
Fetching current backups from remote server......0 backups found...Done -----> (there is a home backup created)

Starting the backup...Done
Waiting for backup to start...Done
Checking remote server for backups.....0 backups found.
Failed to start the backup on the remote machine (if a previous backup is in progress you will need to wait until it is complete)!

(Trace information follows for backup start request)...


(Trace information follows for initial backups)...


(Trace information follows for backups after request started)...


Failed to fetch cpmove file via cPanel XML-API.
Trying to fetch cpmove file via ftp+cgi!
Attempting to login as username to xx.xxx.xxx.xx via ftp
FTP Login Failed -------------> (user name and password are correct)


Thanks