Problems restoring cP 10 backup on cP 11 server

[Xenon101]

The client account on the old cP 10 server has already been removed, and all I have to show for it is the daily_1.tar.gz downloaded from client cpanel.

I am trying to restore this using the full backup/cpmove feature in cP 11 but getting the following error.

Extracting tarball...................
...............
...............
...............
...............
...............
Done
cpmove- prefix is missing, but non prefixed directory exists.. the cpmove- prefix discarded.
Extracting Domain....Done
Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing (cwd: /home/cprestore loaded afanfm/cp/afanfm)?
checked 14 files.....

Anyone else come across this and maybe knows a fix?? Really need this to work!

[nithintou]

rename file to cpmove-username.tar.gx

[Xenon101]

the file is named cpmove-clientsname.tar.gz however it appears that it isn't that way in the directory structure, rather than the tar filename as the tar is already extracted.

It's not actually a cpmove file generated from cPanel its a download of the daily backup. Could this be the problem?

[FC5_Slut]

I've come across the same with a full generated cPanel backup.

Searching, Extracting, Done.

Extracting Domain....Done

Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing (cwd: /home/cprestore loaded <backupfile>

checked <x> files.....

[lehels]

Same here:


Restore for username

Searching /home....
Found username.tar.gz !
Moving Packge to /home/cprestore/username.tar.gz

Extracting tarball....Done

Extracting Domain....Done

Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing (cwd: /home/cprestore loaded username/cp/username)?
checked 5 files.....

I assume it's because of the folder: /userdata/ [?] which is really missig from the original backup.

[nimon]

Is there any way to solve this problem?

I need to restore a backup , I'm using a win server by ftp for backup and I got same error for restore:
I moved the user.tar.gz from windows to cp server /home

Searching /home....
Found user.tar.gz !
Moving Packge to /home/cprestore/user.tar.gz

Extracting tarball...................
Done

Extracting Domain....Done

Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing (cwd: /home/cprestore loaded user/cp/user)?
checked 80 files.....
How to restore this user?
And how can I fix this problem on backup configuration?

[aboleth]

I'm having the same exact error, I've verified that the file does exist in the archive. anyone have an idea on this?

Thanks,
Nick

[rgpayne]

Come on Cpanel and answer from you would help here

[cPanelDavidG]

Come on Cpanel and answer from you would help here

What is the ticket ID of the ticket you submitted?

These forums are not a means by which to request support.

[alex.lucas]

I had the same problem with a daily backup. Weird, but with a weekly backup the problem didn't happen and I was able to restore it.

[timw]

If the username for the account is copied and pasted from the old server's list accounts with a trailing space it seems that the transfer works but the restore doesn't because the "cpmove-someaccount .tar.gz" file cannot be read dueto the appended space in the file name.

A bit of form validation from WHM to prevent usernames with trailing spaces being entered would solve the problem.

[cPanelDavidG]

If the username for the account is copied and pasted from the old server's list accounts with a trailing space it seems that the transfer works but the restore doesn't because the "cpmove-someaccount .tar.gz" file cannot be read dueto the appended space in the file name.

A bit of form validation from WHM to prevent usernames with trailing spaces being entered would solve the problem.

Testing on cPanel 11.24.7-E37011, when using the account creation screen in WHM, trailing spaces are truncated. On the account modification screen in WHM, usernames with a trailing space are treated as invalid. So it appears the form validation you are looking for is either already implemented or will propagate to your servers in the near term.

[syrinx2112]

Is there a definitive answer as to how to resolve this?

I am getting this same response when I try to restore and no matter what I do I get that message.

I remember using this feature when I transferred from a smaller to a bigger server and it worked like a charm then.

What I did: I did terminate my user account so the restore will recreate it and the db and all that goes with it, again, it did this the last time.

So I ran this via WHM and command line and no luck... I get the same message..

1. I make sure my backup gz file is in /home [I have tried using backup gz and the cpmove gz]
2. I use WHM and specify my user. And I use /scripts/restorepkg --force 'username'
3. And that is when I get that pain the a-s message..

Please....is there a solution???

Thanks.

[cPanelDavidG]

Is there a definitive answer as to how to resolve this?

I am getting this same response when I try to restore and no matter what I do I get that message.

I remember using this feature when I transferred from a smaller to a bigger server and it worked like a charm then.

What I did: I did terminate my user account so the restore will recreate it and the db and all that goes with it, again, it did this the last time.

So I ran this via WHM and command line and no luck... I get the same message..

1. I make sure my backup gz file is in /home [I have tried using backup gz and the cpmove gz]
2. I use WHM and specify my user. And I use /scripts/restorepkg --force 'username'
3. And that is when I get that pain the a-s message..

Please....is there a solution???

Thanks.

To anyone still experiencing this issue, I recommend letting our technical analysts take a look at this for you. This will allow us to trace what, exactly, is causing this error to appear.