Proplem with Cpanel 10

[tinhnho]

hi everyone

Today is 2nd FEB, all my clients' BW should start from 0 BW, but there is a account which is not at 0 BW, and it still at 105% of BW ("View Bandwidth Usage" in cpanel). EVery month at this day, all of the BW of my clients will be reset at 0. anyone know why ? and how to set him at 0, because it is not fair for him since everyone got reset at 0, but he is not. please help , thanks alot

[PWSowner]

Accounts are updated at different times so maybe that one hasn't been updated yet. Try running /scripts/cleanbw in shell.

[tinhnho]

Accounts are updated at different times so maybe that one hasn't been updated yet. Try running /scripts/cleanbw in shell.

hi there

thanks for repond, i type /scripts/cleanbw, and go back to WHM, that account still has same level 105% of BW. I try to do again and it said :

root@host [~]# /scripts/cleanbw
cpanellogd: no process killed

any help please, thanks

[stdio]

Hi,

I am having the same problem. The bandwidth didn't reset to 0 and it's April 4th. Is this a bug? How can I reset the bandwidth to every user? Or what else is there to do? My customers bandwidth is running out.

Specs:

cPanel version: R161
OS: CentOS 3.4

Any help would be much appreciated.

Thank you.

[stdio]

Anyone

[cpanelnick]

Please contact support@cpanel.net

[meganet]

I've got the same problem, my BW stats just stay at 0.

[stdio]

Please contact support@cpanel.net

Do not use support@cpanel.net for contacting cPanel Inc. If you have a technical support concern and you have an account with us, please submit your request to http://support.cpanel.net/


If you are licensed through a hosting company or datacenter, you must contact them for technical support.


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Should I be getting this?

[northtrex]

Hello,

Not sure it will work in your case but try:

/scripts/fixquotas

Hope it can help


http://northtrex.com