Rbl is blocking legitimate e-mails, please help!

[bsasninja]

I have a customer, that has a dinamic ip address, and sometimes he gets one that is blacklisted, so when he send and e-mail from his Isp e-mail account to some of the account at my server, he gets a bounce message that the ip address he is using is blacklisted.

Is there a way to whitelist hosts or e-mail addresses??

Thanks

[bsasninja]

I found a solution, doesnt matter.

[hostinghub]

Hi,

I am having the same issue, so how did you resolve it? Care to share?

Thanks.

[sukil]

I believe you can just use your SMTP server to relay emails. Then emails originating from users on dynamically allocated IP addresses that are blacklisted will be delivered to recipients. However, since the original IP address will also be noted in the email header some email services may tag the email as spam instead of putting it on inbox. Example is GMail. However, in this case at least the email will be accepted by the intended recipient server and not straightaway rejected as originating from blacklisted IP address. So in short - just relay.

[ramprage]

Add their domain to /etc/rblbypass

[bsasninja]

With /etc/rblbypass I will bypass listed domains in this file for RBL checking.
But how do I bypass a single email address and not the whole domain ??

Thanks