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  1. #1
    Member
    Join Date
    Mar 2007
    Posts
    12

    Default Recurring problem in WHM - can't change password

    Why does this happen again and again. I just need to change password for an account and this is returned with no further explanation:

    Results of Password Change
    The password for 'user' could not be changed because:

    ? - no explanation ..

    Have anybody else experienced the same problem? I experienced it a while ago and couldn't solve the problem at that day. The next day it worked again and I hadn't done anything.

    As for now I can't change password for an account on the server, neither in WHM or cPanel. I tried restarting different services and upcp, but it didn't solve the problem. Any help is gratefully received.

    Thanks
    John

  2. #2
    Technical Product Specialist cPanelDavidG's Avatar
    Join Date
    Nov 2006
    Location
    Houston, TX
    Posts
    10,720
    cPanel/Enkompass Access Level

    Root Administrator

    Default

    I recommend letting our technical analysts take a look at your server since this is a recurring issue: http://tickets.cPanel.net/submit

  3. #3
    Member
    Join Date
    Mar 2007
    Posts
    12

    Smile

    Quote Originally Posted by cPanelDavidG View Post
    I recommend letting our technical analysts take a look at your server since this is a recurring issue: http://tickets.cPanel.net/submit
    Thanks, I'll do that if it happens again. Besides not being able to change password for accounts in WHM, Apache couldn't be updated thorugh WHM or SSH. WHM issued an internal server error. According to /usr/local/cpanel/logs/error_log MD5.pm couldn't be found and there were compiltion errors. The issue were fixed with

    # /scripts/realperlinstaller MD5

    John

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