Reseller WHM not showing domains in "list accounts"

[gundamz]

Hi all,

I'm unable to see the domains under "list accounts" for reseller WHM.

However, the domain show up when i "modify quota" or other areas.

I had tried run "/scripts/updateuserdomains" .. the domains still never show up under "list accounts" for this reseller WHM.

anyone know how to fix this problem?

[Harryhood]

I had this problem a few weeks ago and performing a cpanel update resolved the issue for any newly created accounts.

You could manually add the accounts to the resellers /var/cpanel/username.accts file. Of course that would not resolve any underlying problems, if there are any.

[gundamz]

Hi Harry,

Thanks. I manage to find out that my .accts is missing some entry there.

I had to add it manually ..

is there anything i must do to reflect the changes?

after i add in the entry, the domains still doesn't show up under "list accounts"

[cguimont]

It once occured to me.
The trick is to add a test account, and then to delete it. Then, you should see all the accounts back.
Don't go and play in cpanel files. It's a bad idea.

[gundamz]

hmm..

through the reseller whm, i added a test account and delete it... "list account" still doesn't show all the accounts..

am i doing it correctly?

[anup123]

Our DC replaced our old box with a new upgraded one (Free Upgrade with higher CPU/Disks/BW at no increase in rentals), and surprisingly we were in a situation where one particular account does not show up in:

List Accounts
Quota Modication
Password Change
Configure Backup > Select
etc

but showed up under reseller accounts, stats software config.
Culrpit was /var/cpanel/users/* ... look for the error there in individual files if the file exists there but not showing up in list account.

Anup

[NicG]

I am currently having the same problem

Does anyone have any other ideas on this?

[nettigritty]

mv /etc/trueuserowners /etc/trueuserowners1
/scripts/updateuserdomains
/scripts/updateuserdomains

Should be alright now.