Restore Problems

[jotay]

Hi, i make a remote backup (FTP) using the whm backup option.

This is my configuration:
Backup Status: enable
Backup Interval: Daily
Days to run backup: all
Remount/Unmount backup drive: Disable
Bail out if the backup drive: disable
Incremental backup: disable
Backup Accounts: Enable
Backup Config Files: disable
Sql Databases: Per Accounts and Entire Mysql dir
Backup Raw Access Logs: disable
Backup Type: remote ftp server
Ftp Backup Host: 200.xxx.xxx.xxx (remote server)
Ftp Backup User: user
Ftp Backup Pass: pass
Ftp Backup Directory: /directory
Use Passive mode for Ftp: enable
Backup Destination: /backup

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The backup works fine. I open an account backup an saw all site information...

What is the problem ?

When i want to make a restore (of any account) the server re-create the account, sub-domains, re-create the folders BUT the mysql database, html, cgi, images and email "files" In folders and any sub-folders are not copied.....

Can any body tell me what is Wrong ????

how i make the restore:
I copy the account backup file (account.tar.gz) to: /backup/cpbackup/daily
I go to whm->backup->Restore Backups
Select Daily
Select the account, recreate account, Restore SubDomain Entries, Restore Mail Config, Restore MySQL dbs
Click in Star Restore....

I Will apreciate any help about, i waiting configure this insue for make this server in production.

[madaboutlinux]

I suggest you to better do it from shell rather than from WHM using the cPanel scripts :-
/scripts/pkgacct << for creating the backup
/scripts/restorepkg << for restoring it

The above scripts should work fine for you.

[Secret Agent]

Same problem here.