safe_chown: Error Fetching the uid/gid

[tybor]

Receiving the following when creating an account...


Copying skel files from /root/cpanel3-skel/ to /usr/home/tstdomc/
Added Entries to httpd.conf
Bind reconfiguring on linux1 using rndc
Added Named File
safe_chown: Error Fetching the uid/gid
Starting install, port: 80.

Creating web http://www.tstdom.com.
Chowning Content in service /.
Cannot chown content: user tstdomc does not exist.
Install completed.
safe_chown: Error Fetching the uid/gidsafe_chown: Error Fetching the uid/gidSetting Password
Frontpage passthough auth enabled!
Restarting apache
Ftp Password Files synced
Vhost Passwords synced
Notifcation => blah@blah.dom via EMAIL [level => 3]
wwwacct creation finished

Any ideas?? WHM 10.6.0 cPanel 10.8.0-R30

This was working (as trial) before I purchased the key. I have run an update with --force

I have not found anything in the forums that is recent and related to this.

[cpanelben]

What distro and version is the server?

What is the error message in /usr/local/cpanel/logs/error_log?

[cpanelben]

From your errors it looks like /scripts/wwwacct was unable to add the new user to the system. The relevant code block is between line 806 and 811. This is what it looks like:

if ( -x "/usr/sbin/useradd" ) {
    system("/usr/sbin/groupadd","${user}");
    system("/usr/sbin/useradd","-d","${mnt}/${user}","-g","${user}","${user}");
} else {
    system("/scripts/adduser","$user","$mnt","!!");
}

So first off, do /usr/sbin/groupadd and /usr/sbin/useradd exist on your system? If so, are they executable?

[tybor]

FreeBSD 5.4-RELEASE i386

Internal Error: "" Normal Connection Timeout (Probably closed browser on a HTTP/
1.1 session) at cpsrvd.pl line 1469.
Content-type: text/html

Error repeats several times.. (probably as many times as I've treid to create accounts)

Thanks for any help.

[tybor]

So first off, do /usr/sbin/groupadd and /usr/sbin/useradd exist on your system? If so, are they executable?

Hmmm... no, they are not to be found in /usr/sbin

linux1# find / -name groupadd
linux1# find / -name useradd
linux1# find / -name adduser
/usr/local/cpanel/bin/adduser
/usr/sbin/adduser
/scripts/adduser
linux1# find / -name addgroup
linux1#


/usr/sbin/pw does exist, and is executable..

From /etc/passwd
tstdomc:*:1007:31:User &:/usr/home/tstdomc:/bin/csh

From /etc/group
guest:*:31:

[cpanelben]

Sorry, I assumed that you were not using FreeBSD. The script wwwacct will use pw to create the account, and on your system it looks like it failed to add the group. I would run some tests using pw and see if it functions correctly on its own.

[tybor]

failed to add the group? It appears to be using the "guest" group in /etc/passwd

Other thoughts?? Does the error from the log mean anything?

Thanks..

[cpanelben]

The group is supposed to be the same as the user name that is created:

fbsd54# pw adduser mytestuser -i 600,32000 -b /home/mytestuser
fbsd54# grep mytest /etc/passwd
mytestuser:*:1009:1011:User &:/home/mytestuser/mytestuser:/bin/sh
fbsd54# grep mytest /etc/group
mytestuser:*:1011:

[tybor]

linux1# pw adduser mytestuser -i 600,32000 -b /home/mytestuser
linux1# grep mytest /etc/passwd
mytestuser:*:1006:31:User &:/home/mytestuser/mytestuser:/bin/csh
linux1# grep mytest /etc/group
mail:*:6:tthost,mytestuser


Hmmm... any idea where this is going wrong? Have I buggered up a conf file somewhere?

-------------------------------------
Just looked into pw.conf, and I had some funky settings in there. Minor changes to this file and all seems to be operational again.

Thanks for your help in resolving this..