/scripts/upcp hang

[InterServed]

while trying to update to latest CURRENT build it seems that the updater hangs:
(last lines of the update before it hangs):
-----------------------------------------------
/etc/exim.pl.local installed!
cPScript::Exim::Config check PASSED!!
..Starting clamd: ..[ OK ]
Starting exim-26: [ OK ]
Starting exim: [ OK ]
Starting exim-smtps: [ OK ]
Starting antirelayd: [ OK ]
Starting spamd: .[ OK ]
Starting antirelayd: [ OK ]
`Cpanel/ClamScanner.pm' -> `/usr/local/cpanel/Cpanel/ClamScanner.pm'
`html/clamavconnector/newscan.html' -> `/usr/local/cpanel/base/frontend/x/clamavconnector/newscan.html'
`html/clamavconnector/clam.png' -> `/usr/local/cpanel/base/frontend/x/clamavconnector/clam.png'
`html/clamavconnector/scan.html' -> `/usr/local/cpanel/base/frontend/x/clamavconnector/scan.html'
`html/clamavconnector/blank.gif' -> `/usr/local/cpanel/base/frontend/x/clamavconnector/blank.gif'
`html/clamavconnector/disinfect.html' -> `/usr/local/cpanel/base/frontend/x/clamavconnector/disinfect.html'
`html/clamavconnector/live_go.html' -> `/usr/local/cpanel/base/frontend/x/clamavconnector/live_go.html'
`html/clamavconnector/blank.html' -> `/usr/local/cpanel/base/frontend/x/clamavconnector/blank.html'
`html/clamavconnector/clam.gif' -> `/usr/local/cpanel/base/frontend/x/clamavconnector/clam.gif'
`html/clamavconnector/ts.css' -> `/usr/local/cpanel/base/frontend/x/clamavconnector/ts.css'
`html/clamavconnector/cleanstyle.css' -> `/usr/local/cpanel/base/frontend/x/clamavconnector/cleanstyle.css'
`html/clamavconnector/bar.gif' -> `/usr/local/cpanel/base/frontend/x/clamavconnector/bar.gif'
`html/clamavconnector/live_disinfect.html' -> `/usr/local/cpanel/base/frontend/x/clamavconnector/live_disinfect.html'
`html/clamavconnector/index.html' -> `/usr/local/cpanel/base/frontend/x/clamavconnector/index.html'
`html/clamavconnector/bars.html' -> `/usr/local/cpanel/base/frontend/x/clamavconnector/bars.html'
`html/clamavconnector/scanner.html' -> `/usr/local/cpanel/base/frontend/x/clamavconnector/scanner.html'
ln: creating symbolic link `./clamavconnector' to `../x/clamavconnector': File exists
mkdir: cannot create directory `/usr/local/cpanel/base/frontend/x/cells/': File exists
`cells/clamavconnector.html' -> `/usr/local/cpanel/base/frontend/x/cells/clamavconnector.html'
ln: creating symbolic link `./cells' to `../x/cells': File exists
./install: line 148: [: !-e: unary operator expected
`whmaddons/clamavconnector' -> `/usr/local/cpanel/whostmgr/addonsfeatures/clamavconnector'
`addon_clamavconnector.cgi' -> `/usr/local/cpanel/whostmgr/docroot/cgi/addon_clamavconnector.cgi'
zlib version checking was disabled. zlib versions <= 1.2.1 have a know security vulnerability
See http://www.zlib.net/ for more information
...Done
Updating addon type:modules addonro version:1.0.......Done

--------------------------------------------------------------------------

after the last visible line "Updating addon type:modules addonro version:1.0.......Done" it remains like that for hours and nothing else happens , tho the connection/sessions is still open.

System:
Red Hat Enterprise Linux Server release 5.1 (Tikanga) on 2.6.18-53.1.14.el5PAE

[AlexV.]

InterServed:

I have not been able to replicate this issue.

What version was your server running prior to updating to the latest CURRENT. (Stable, Release, Edge and version if you have that available)

Also, did you have clamAV installed or uninstalled prior to the update to CURRENT.

Thank you in advance.

[cpanelkenneth]

Also, during the hang, if you login to another console and execute:

ps auxf

What does that show for the UPCP and child processes?

[bazzi]

just run it again. Then it will not hang.

[InterServed]

just run it again. Then it will not hang.

Logged with a different sessions and killed the upcp processes and then running the script again fixed the problems/hang.

[vincentg]

Two Fedora core 5 servers same problem on both.

One server crashed and has been down for 4 hours - tech support is trying to fix it.

The other I just killed the process and ran upgrade script - it ran ok.

Vin

[InterServed]

just updated again to latest 11.18.4-CURRENT_23804

It seems that the problem has something to do with exim & clamav or just one of them.

Ah well, guess i'll survive with killing processes and running update again :P

[optik001]

I'm having the same problem - how do I kill all upcp processes?

[ckh]

Happening to me on a cPanel 11.18.3-R21703 server running REDHAT Enterprise 5.1

First time a couple days ago, thought it may be a fluke. Happened again tonight with the upcp, got an email saying it won't run as there is already a upcp update in progress.

[vincentg]

I see this message when upcp is run

.configure: WARNING:
****** WARNING:
****** You are either cross compiling to a different host or
****** you have manually disabled important configure checks.
****** Please be aware that this build may be badly broken.
****** DO NOT REPORT BUGS BASED ON THIS BUILD !!!

That looks a little scary - lol

It doesn't hang there although
It hangs at the point when it's updating Pro near the end of the update.

I had to run upcp --force on both servers that have Fedora
Both hung and I had to kill the process and run it again and it completes the second time

The server that crashed had a bad backup drive and was not related to this problem.

[ckh]

Happened on another server configured identically to the other one...

[Danny_T]

After the last night upcp, the cpsrvd crashed. And could not started again.

So i did do a manual /scripts/upcp and it installed:
WHM 11.15.0 cPanel 11.18.4-C23808

The version that was installed (or a try) last night was:
WHM 11.15.0 cPanel 11.18.4-C23804

Now cpsrvd is starting again and customers can log in to cpanel again.

[vincentg]

best to use /scripts/upcp --force

Else you will get other errors

I noticed services failing and re-starting untill I did that.

For now all seems well

[elma]

Also, during the hang, if you login to another console and execute:

ps auxf

What does that show for the UPCP and child processes?

root@zero [~]# ps auxf | grep upcp
root     18980  0.0  0.0   9680  5812 pts/0    S+   14:35   0:00  |       \_ cPanel Update (upcp) - Master
root     18985  0.0  0.0   9840  5696 ?        Ss   14:35   0:00  |           \_ cPanel Update (upcp) - Slave
root      5964  0.0  0.0   3896   648 pts/1    S+   14:43   0:00          \_ grep upcp

[AlexV.]

We have been trying to replicate this issue among various flavors and versions of Linux. However unsuccessful. Could one of you please open a support ticket attention 'QA' in order to take a deeper look at this matter.

Thank you in advance.