/scripts/upcp & PERCRAID crashes server

[pfmartin]

We run on Dell boxes using PERCRAID controllers. Every time upcp runs, it crashes the servers!

We see this if we run it manually:

PHP version file is up to date
Doing a manual update...
Cpanel updates are coming from layer2.cpanel.net

fileutils passes checksum
findutils passes checksum
net-tools passes checksum

Buggy hardware detected!!
Skipping Disk Integrity Check
The following controllers have problems with S.M.A.R.T:
3ware PRECRAID 3w-xxx Promise and FastTrack
Checking /dev/sda....OK

After the /dev/sda check the server simply dies...

I open a ticket on this and I am hoping someone will look at this right away because as it is, our servers die every night at exactly the same time.

Ticket is 21449.

Thanks.

cPanel.net Support Ticket Number:

[pfmartin]

I have fixed (or disabled) this error by doing this:

touch /var/cpanel/disablesmartcheck

This skips the hardware check and does not cause the server to crash.

cPanel.net Support Ticket Number:

[netwrkr]

Glad (well not really) to see I am not the only person having this problem. I was pulling my hair out trying to figure out what was causing the crashes. It is weird though, of my two 2650's it only happens on one. The difference between the two are only processor speed and the amount of RAM installed.

I submitted a bug report for this Monday. Haven't heard anything back yet.

I removed this line from upcp and everything worked fine from there on out:

system("/scripts/smartcheck");



Nick -- can we please escalate this -- people using PERCRAID with automatic updates might wake up to find their server has crashed. BTW its 'PERCRAID' vice 'PRECRAID'


Thomas Petersen
SecurityMinded Technologies LLC.
http://www.securityminded.net

[cpanelnick]

Originally posted by netwrkr
Glad (well not really) to see I am not the only person having this problem. I was pulling my hair out trying to figure out what was causing the crashes. It is weird though, of my two 2650's it only happens on one. The difference between the two are only processor speed and the amount of RAM installed.

I submitted a bug report for this Monday. Haven't heard anything back yet.

I removed this line from upcp and everything worked fine from there on out:

system("/scripts/smartcheck");



Nick -- can we please escalate this -- people using PERCRAID with automatic updates might wake up to find their server has crashed. BTW its 'PERCRAID' vice 'PRECRAID'


Thomas Petersen
SecurityMinded Technologies LLC.
http://www.securityminded.net

fixed.. just run updatenow

cPanel.net Support Ticket Number:

[myweb]

Originally posted by bdraco
fixed.. just run updatenow

cPanel.net Support Ticket Number:

What does it mean that it is fixed? Is it fixed so that we dont need to disable it manually from now on?

[Rubas]

I had the same problem with an Adaptec 2120 U320 SCSI RAID Card (Raid 5)!