send and receive e-mail problem

[mr.masiha]

Dear Friends,
I receive e-mail that sent to me with huge delay (some times 7-8 hours) and I can't send e-mail from my account(it shows that my e-mail sent but in fact it didn't send).
How can i found the problem?

[cPanelTristan]

Do you have access to the exim log files in root SSH? If so, you could check for the email you tried to send with this command to see any errors:

exigrep recipient@domain.com /var/log/exim_mainlog

Please replace recipient@domain.com with the email address you are trying to send to there.

If you do not have access to root SSH, please contact your hosting provider to ask for assistance.