Server to server move emptied mailbox

[Bdzzld]

Hi,

Today I moved a couple of accounts from one cPanel server to another via WHM to discover that most of the account's email boxes were empty on the new server.

Is this a known bug? I've still got a couple of hundred accounts to go and would like it solved before I go on...

Any help is appreciated...
Thanks.

[webignition]

Might it be the case that the servers aren't using the same mail format? i.e. one using mbox, the other maildir?

[Bdzzld]

Hi,

That's exactly the case. The old server is using MailDir/Courier (as once advised by CPanel) and the newer server is using UW_IMAP. There's a mail conversion step somewhere along the way, but I guess it's not going correctly...

[webignition]

There's a mail conversion step somewhere along the way, but I guess it's not going correctly...

Maybe that's it.

I guess you'd better convert the new server to maildir/courier before moving users.

[Bdzzld]

Okay,

That was my idea too, but as far as I know support for MailDir/Courier has been discontinued. I'll issue a BUG report and hope they'll fix the problem very soon.

[chirpy]

Okay,

That was my idea too, but as far as I know support for MailDir/Courier has been discontinued. I'll issue a BUG report and hope they'll fix the problem very soon.

Support for maildir certainly hasn't been discontinued. It's the preferred format to use and cPanel have said it will be the default for new cPanel installations in the near future.

[Bdzzld]

Hi,

The new server has been installed in November and is running the default format.
How can I *safely* convert the mailboxes on this server to MailDir/Courier then?

Thanks.

[chirpy]

1. Make sure that /scripts/rpmup and /script/sysup run cleanly (i.e. no errors)

2. Make sure you've upgraded to the latest version of the cPanel tree that you're using

3. Run /scripts/convert2maildir and take the backup option (you may need to temporarily configure Backups in WHM if you don't use them)

4. Run the script in 3. again and select the convert option. Tail the log it mentioned and watch. If you have any large mailboxes on the server they can take some time to convert.

[Bdzzld]

Okay,

I've done the conversion and it seemed to have worked for at least one of the accounts on the server (I've sent a test e-mail to one of the accounts). Howver, the following was found in the logfile :

** Default histories successfully created ***
Package 'Log' already installed, skipping
Package 'Mail_Mime' already installed, skipping
Package 'File' already installed, skipping
Package 'Date' already installed, skipping
Package 'Net_Socket' already installed, skipping
Package 'Net_URL' already installed, skipping
Package 'Auth_SASL' already installed, skipping
Package 'HTTP_Request' already installed, skipping
Package 'XML_RPC-1.4.4' already installed, skipping
DBD::mysql::st execute failed: Table 'horde.horde_categories' doesn't exist at /usr/local/cpanel/bin/horde_update_usernames line 42.
DBD::mysql::st fetchrow_hashref failed: fetch() without execute() at /usr/local/cpanel/bin/horde_update_usernames line 43.
[maildirupdate] Update Complete

Any ideas what the errors mean?
Thanks.

[Bdzzld]

Hi,

After the conversion Horde and SquirrelMail no longer function either...

Notice: (null)(): [CLOSED] IMAP connection broken (server response) (errflg=1) in Unknown on line 0

I'm really thinking of switching all my servers from cPanel to DirectAdmin... Lost of stuff in cPanel is not working as it should be... FP extensions suddenly don't work any more, and now this.. I've been using cPanel for years, but I'm getting pretty frustrated right now...

Regards.

[kship]

Will this solution work to restore accounts from backup as well after converting? i have all of the accounts that were on the OLD server backed up. The OLD server is now turned off.

Ken

[gflamerich]

What if you can't upgrade one of the boxes? We are moving a client from a server that doesn't belong to us ..... we had converted to maildir, they didn't.
We tried to copy the account a couple of times, and had a lot of problems with emails, even copying script says "Converting to maildir if needed - done". We find all the "inbox" files but no mails were converted and copied to maildir structure.
Also mail users have problems to login, most of accounts couldn't login. we had to reset passwords to most of them.
Btw, the account we are trying to move is a reseller that has 50 accounts...so, we are looking for a solution to bring this client (and his accounts) to us.....

Is there any way to proceed?
We are using
WHM 10.8.0 cPanel 10.8.1-S31
Fedora i686 - WH

Anf tho other box has
WHM 10.8.0 cPanel 10.8.1-S31
RedHat 9 i686 - WHM X v3.1.0

Thanks
Gustavo

_____________________________
For the records

Chirpy help us. (Once more time!!!)
Told us to run again convert2maildir, and a new option was showed:
3) Convert partially converted mail accounts

And everithing was ok!