shadow problem

[Aldweb]

On one of my WHM servers the suspended list shows almost all accounts on the server. The accounts are actually active. I access sites, but not access WHM, cpanel and ftp.

I was looking at the shadow, and I saw that has some error. The right would be like this:
user_here:$1$0jFnLDcd$BA1SnGtPfCLY.eO15aXn6.:12985::::::

But in the count that are appearing in Listing suspended counts, this like this:
user_here:!! :12985::::::

Is appearing the sign "!!" . Something is wrong. Would have as fix that error?

[challii]

reset their password