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  1. #1
    Member sh4ka's Avatar
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    May 2005
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    Default Site suspended by root, but unsuspended by the reseller?

    Hello,

    site1.com belong to reseller "john" (just examples)
    as root I suspeded site1.com, so I thought that no one, except root can un-suspend that site.. but today when I logged into my mailbox i thought a mail and see that the site was un-suspended by the reseller "john".

    My question is.. this is normal? The reseller "john" needs to suspend/unsuspend his because he handles a small hosting company, but i dont want him to un-suspend the sites I suspeded before.

    I dont know if you can understand what I mean.

    Thanks.

  2. #2
    Member
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    Jun 2006
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    Default

    Does the reseller account have the following option enabled under the Reseller Center:

    Main >> Resellers >> Reseller Center

    Account Management
    Account Modification (warning: this will allow circumvention of account creation limits, give shell access unless explicitly disallowed, dedicated ips, etc)
    Alex Villegas

  3. #3
    Technical Product Specialist cPanelDavidG's Avatar
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    cPanel/Enkompass Access Level

    Root Administrator

    Default

    Quote Originally Posted by sh4ka View Post
    Hello,

    site1.com belong to reseller "john" (just examples)
    as root I suspeded site1.com, so I thought that no one, except root can un-suspend that site.. but today when I logged into my mailbox i thought a mail and see that the site was un-suspended by the reseller "john".

    My question is.. this is normal? The reseller "john" needs to suspend/unsuspend his because he handles a small hosting company, but i dont want him to un-suspend the sites I suspeded before.

    I dont know if you can understand what I mean.

    Thanks.
    I believe I understand what you mean. You as root are of higher rank than a reseller, so if you perform a suspension operation, a reseller (user of lower rank) should not be able to "overrule" you.

    You may want to submit this as a feature request to http://bugzilla.cpanel.net and post a link to it here so others can comment, vote and add themselves as CC on it.

  4. #4
    cPanelBilly
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    Default

    Make sure that you check:Prevent resellers from unsuspending: when you suspend the account

  5. #5
    Member rpmws's Avatar
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    Default

    Quote Originally Posted by cPanelBilly View Post
    Make sure that you check:Prevent resellers from unsuspending: when you suspend the account

    see how fast that feature request was answered ? that's why I love cPanel !! it doesn't take a court order to get something added or fixed.
    Just keeping my "eye" on things....
    R. Paul Mathews
    RPMWS - diehard cPanel Nutcase

  6. #6
    Technical Product Specialist cPanelDavidG's Avatar
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    Root Administrator

    Default

    In case anyone is looking for it, it's on the Suspend/Unsuspend an Account page when you are logged in as root.

  7. #7
    Member sh4ka's Avatar
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    May 2005
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    Default

    Quote Originally Posted by cPanelBilly View Post
    Make sure that you check:Prevent resellers from unsuspending: when you suspend the account
    Great, this is what i needed to know!

    Thanks.

    PD: anyway, a site that has been suspended by root shouldn't be able to be un-suspended by any reseller.

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